Experience

Educating For Excellence - חינוך לפסגות

• Israel
• Education Administration Programs
• 1 - 100 Employee

• Group Facilitator

  • Jan 2019 - Present

  With over a decade of hands-on experience in the field of management and mentorship, I've dedicated myself to bridging the knowledge gap between seasoned professionals and young academic graduates. As a seasoned Group Facilitator, my passion lies in not only guiding fresh graduates towards their fullest potential but also training those who aspire to become beacons of wisdom for the next generation. How I Can Help You: 🔸 Expert-Led Workshops: With a finely curated syllabus, I facilitate workshops aimed at nurturing the potential mentor in you. These sessions encompass both the theory and the art of effective mentoring 🔸 One-On-One Mentorship Training: Personalized sessions tailored to hone in on your unique mentoring style, ensuring you impart knowledge in the most impactful way 🔸 Group Facilitation: Harnessing the power of collective knowledge and experience, I ensure everyone's voice is heard, fostering a rich learning environment for all participants 🔸 Continuous Learning: The mentorship landscape is ever-evolving. Stay updated with the latest tools, techniques, and strategies through my comprehensive training modules The journey from an individual contributor to a mentor is one of growth, reflection, and immense reward. Let's work together to shape the future of academic graduate mentorship, building bridges between experience and youthful enthusiasm. 📌 Open to collaboration, workshops, and public speaking engagements. Let's connect and make a difference together! Show less



Lishenko Leadership & Group Dynamics

• Israel

• Organizational Consultant and Group Facilitator

  • Aug 2016 - Present



Perspectiva - Organizational & Business Consulting Consultant

• Israel
• Business Consulting and Services
• 1 - 100 Employee

• Organizational Consultant

  • Sep 2019 - Present

  🔸 Organizational Guidance: I've steered organizations towards their best potential by conducting diagnostic evaluations, driving impactful change initiatives, and ensuring smooth implementation processes. With a keen eye for situational analysis, I've crafted robust strategic plans setting businesses on the path to success 🔸 Managerial Development: I've honed in on the potential of leaders, offering tailor-made programs and courses that go beyond the basics. Through individual and group support initiatives, I've amplified managerial capabilities, fostering growth and innovation 🔸 Training Facilitation: Recognizing the significance of continuous learning, I've facilitated workshops and training sessions on crucial subjects such as leadership, mentoring, organizational ethos, interpersonal communication, and strategic service and sales methodologies 🔸 Key Projects Leadership: My portfolio boasts of successful projects in diverse domains - be it crafting strategies for budding businesses, pioneering hybrid work models, optimizing customer experiences, drafting policies for managed services, or propelling cultural shifts in organizations. Driving transformation and nurturing managerial excellence isn’t just a profession – it's my passion. Through strategic interventions and hands-on support, I am committed to raising organizational benchmarks. Show less



Speedog IL Retail Pet Food & Equipment Stores

• 1 - 100 Employee

• Vice President of Organizational Development and Head of HQ

  • Oct 2018 - Aug 2019

  🔸 Organizational Infrastructure Enhancement: Collaborated closely with partners to architect robust organizational structures tailored to the unique needs of the business. Led initiatives in process mapping, ensuring streamlined operations and efficient workflows. Pioneered the development of performance indicators, setting clear benchmarks for success, and established consistent management routines to monitor and drive progress 🔸 Managerial Development Programs: Conceptualized and executed comprehensive programs aimed at nurturing managerial talent. Offered consultative support to managers, especially those transitioning into new roles, emphasizing leadership in process management, navigating challenges, and honing essential management skills. Ensured managers were equipped with the tools and knowledge to excel in their roles and contribute meaningfully to organizational growth 🔸 Customer Field Management & Development: Played a pivotal role in shaping customer-centric policies, focusing on delivering unparalleled service experiences. Led the design and implementation of sales and marketing strategies, ensuring alignment with organizational goals and maximizing outreach and impact. Championed initiatives to refine service processes, driving customer satisfaction and loyalty Show less



Horison Insurance

• Rishon LeZion, Center District, Israel

• Strategic Planner & Project Leader

  • Sep 2015 - Oct 2018

  Over the course of my professional journey, I've played a pivotal role in: 🔸 Strategy Formulation & Business Planning: As an integral part of shaping and determining the organizational strategy, I have significant experience in drafting comprehensive business plans that position businesses for success 🔸 Matrix Management Project Leadership: With expertise in deploying matrix-style management, I've successfully orchestrated projects across 8 retail branches, as well as sales teams at multiple insurance company sales centers. This includes seamlessly embedding work processes amidst intricate interfaces 🔸 Unique Marketing Model Creation: I pride myself on conceptualizing and implementing bespoke marketing models tailored to bolster sales. My approach zeroes in on pinpointing the precise mode of customer outreach, complemented by strategic branch branding, goal-setting, and actionable work plans In the fast-paced world of retail and sales, I believe that a solid strategy, combined with effective team management and targeted marketing, is the recipe for sustainable growth and profitability. Show less



RAK Ltd.

• Israel
• Financial Services
• 1 - 100 Employee

• Vice President of Customers

  • Oct 2014 - Oct 2015

  🔸 Strategic System Development: Pioneered the establishment of a cohesive service and sales system, driving strategy and process determination 🔸 Team Leadership & Culture Building: Recruited and managed a high-performing service and sales team, instilling a culture centered on service excellence, sales prowess, and efficient work methodologies 🔸 Operational Planning: Crafted comprehensive work plans, set ambitious goals, and devised compensation structures to optimize benefits and boost profitability 🔸 Customer Engagement: Excelled in customer acquisition, nurtured lasting relationships, and expanded the scope of business activities 🔸 Operational Oversight: Held accountability for the operations domain, seamlessly collaborating with both external and internal organizational interfaces and ensuring efficient collection processes Show less



Globes

• Israel
• Book and Periodical Publishing
• 100 - 200 Employee

• Head of Customer Service Manager

  • Oct 2002 - Oct 2014

  🔸 Service Team Leadership: Spearheaded the management of service teams, emphasizing customer retention and satisfaction 🔸 Recruitment Mastery: Managed comprehensive recruitment and selection processes, including assessment centers. Successfully implemented retention strategies, slashing employee turnover by 60% 🔸 Enterprise Project Implementation: Championed the rollout of enterprise-wide initiatives, notably a CRM system, to enhance operational efficiency 🔸 Employee Development: Pioneered effective training modules and facilitated lateral team development through hands-on workshops 🔸 Process Optimization: Achieved a significant 30% reduction in customer churn by refining and improving operational processes 🔸 Departmental Expansion: Drove the department's growth by introducing recognized services, bolstering customer retention activities, and diversifying functions 🔸 Collaborative Interface Management: Seamlessly collaborated with both external and internal organizational interfaces to ensure cohesive operations Show less