Experience

Blackboard

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Help Desk Premier Advisor

  • Dec 2016 - Present



General Dynamics Information Technology

• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service

  • Nov 2016 - Nov 2016



Dollar General

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Mar 2013 - Sep 2016

  Recruited qualified candidates.Trained, supervised, and appraised employees.Planned schedules to meet the needs of the corporation.Managed budgets.Maintained company records.customers with questions and complaints.Updated price changes and stock control on a weekly basis.

• Assistant Store Manager

  • Jun 2010 - Feb 2013

  Assisted Store Manager with daily operations.Trained new employees on policies and procedures.Assisted with schedules.Planned team meetings.Updated price changes and stock control on a weekly basis.Assisted customers with questions and complaints.

• Lead Sales Associate

  • Jan 2009 - May 2010

  Assisted Store Manager with daily operations.Performed duties of Sales Associate as needed.Performed duties of Assistant Manager as needed.Trained new Sales Associates on policies and procedures.Assisted customers with questions and complaints.



Convergy

• Team Lead / Super User

  • Sep 2002 - Jul 2008

  Coached and developed Customer Service Representatives for Capital One Under Serviced Market, Small Business, and Retention accounts.Conducted weekly team meetings to provide up training on policies and procedures changes.Held monthly tam contest to boost team morale.Responsible for hiring professional and experienced customer service representatives.Appointed company Super User, responsible for payroll of my peer’s team as well as my ownPrepared various spread sheets for: team contest, weekly and monthly team stats, and incentives bonusesPrepared performance evaluations for semiannual appraisalsPrepared counseling statement and processed terminations