Experience

Culture Contact

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Director

  • Oct 2022 - Present

  Building the full contact center operation and infrastructure on this start up. Setting objectives, selling strategy, recruiting, designing and facilitating training and coaching sellers, hiring marketing team members, HR, Recruitment, Finance staff and also IT teams. Working closely with our clients to ensure their expectations are met and managed. Cold calling SME’s to generate revenue and producing call demonstrations to be used as best practice. Provide market insight, forecasts and revenue… Show more Building the full contact center operation and infrastructure on this start up. Setting objectives, selling strategy, recruiting, designing and facilitating training and coaching sellers, hiring marketing team members, HR, Recruitment, Finance staff and also IT teams. Working closely with our clients to ensure their expectations are met and managed. Cold calling SME’s to generate revenue and producing call demonstrations to be used as best practice. Provide market insight, forecasts and revenue reports to track the business progress and building and implement the culture we wanted. Show less Building the full contact center operation and infrastructure on this start up. Setting objectives, selling strategy, recruiting, designing and facilitating training and coaching sellers, hiring marketing team members, HR, Recruitment, Finance staff and also IT teams. Working closely with our clients to ensure their expectations are met and managed. Cold calling SME’s to generate revenue and producing call demonstrations to be used as best practice. Provide market insight, forecasts and revenue… Show more Building the full contact center operation and infrastructure on this start up. Setting objectives, selling strategy, recruiting, designing and facilitating training and coaching sellers, hiring marketing team members, HR, Recruitment, Finance staff and also IT teams. Working closely with our clients to ensure their expectations are met and managed. Cold calling SME’s to generate revenue and producing call demonstrations to be used as best practice. Provide market insight, forecasts and revenue reports to track the business progress and building and implement the culture we wanted. Show less



Arco: Experts In Safety

• United Kingdom
• Business Supplies & Equipment
• 700 & Above Employee

• Sales Performance Coach

  • Jun 2020 - Oct 2022

  Coaching 45 sellers on a fortnightly basis and providing insight into their development areas. Implement PIPS and various skill and will sessions to improve performance. Designed and facilitated sales and quality training for new and existing employees and was held accountable for the improvements of all sellers. Built and reported on all sellers quality and compliance scores as well as their sales improvements and championed a sales AI platform building relationships with the program provider… Show more Coaching 45 sellers on a fortnightly basis and providing insight into their development areas. Implement PIPS and various skill and will sessions to improve performance. Designed and facilitated sales and quality training for new and existing employees and was held accountable for the improvements of all sellers. Built and reported on all sellers quality and compliance scores as well as their sales improvements and championed a sales AI platform building relationships with the program provider and being recorded as a champion on their .website as a user case. Understood and coached the mindset of teams and individuals and delivered workshops on motivation and culture. Show less Coaching 45 sellers on a fortnightly basis and providing insight into their development areas. Implement PIPS and various skill and will sessions to improve performance. Designed and facilitated sales and quality training for new and existing employees and was held accountable for the improvements of all sellers. Built and reported on all sellers quality and compliance scores as well as their sales improvements and championed a sales AI platform building relationships with the program provider… Show more Coaching 45 sellers on a fortnightly basis and providing insight into their development areas. Implement PIPS and various skill and will sessions to improve performance. Designed and facilitated sales and quality training for new and existing employees and was held accountable for the improvements of all sellers. Built and reported on all sellers quality and compliance scores as well as their sales improvements and championed a sales AI platform building relationships with the program provider and being recorded as a champion on their .website as a user case. Understood and coached the mindset of teams and individuals and delivered workshops on motivation and culture. Show less



Astute Business Culture

• Director

  • Sep 2018 - Jun 2020

  Building the full contact centre operation and infrastructure on this start up. Setting objectives, selling strategy, recruiting, designing and facilitating training and coaching sellers, hiring marketing team members, HR, Recruitment, Finance staff and also IT teams. Working closely with our clients to ensure their expectations are met and managed. Cold calling SME’s to generate revenue and producing call demonstrations to be used as best practice. Provide market insight and revenue reports to… Show more Building the full contact centre operation and infrastructure on this start up. Setting objectives, selling strategy, recruiting, designing and facilitating training and coaching sellers, hiring marketing team members, HR, Recruitment, Finance staff and also IT teams. Working closely with our clients to ensure their expectations are met and managed. Cold calling SME’s to generate revenue and producing call demonstrations to be used as best practice. Provide market insight and revenue reports to track the business progress. Implemented all changes and build the culture we wanted. Show less Building the full contact centre operation and infrastructure on this start up. Setting objectives, selling strategy, recruiting, designing and facilitating training and coaching sellers, hiring marketing team members, HR, Recruitment, Finance staff and also IT teams. Working closely with our clients to ensure their expectations are met and managed. Cold calling SME’s to generate revenue and producing call demonstrations to be used as best practice. Provide market insight and revenue reports to… Show more Building the full contact centre operation and infrastructure on this start up. Setting objectives, selling strategy, recruiting, designing and facilitating training and coaching sellers, hiring marketing team members, HR, Recruitment, Finance staff and also IT teams. Working closely with our clients to ensure their expectations are met and managed. Cold calling SME’s to generate revenue and producing call demonstrations to be used as best practice. Provide market insight and revenue reports to track the business progress. Implemented all changes and build the culture we wanted. Show less



Paymentsense

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Training and Development coach / Sales Manager / Outsource Manager

  • Jan 2018 - Oct 2019

  Trained, coached and managed a team of 30 sales agents in the B2B financial tech sector . Using several different platform tools to manage statistics and run reports for clients. I monitored and managed performance daily to KPI’s with a view of consistent top performance. Ongoing assessment and planning of strategies were part of my routine. I designed new strategies and ways of working, sales training and facilitated groups of sales agents and also other teams within the business which… Show more Trained, coached and managed a team of 30 sales agents in the B2B financial tech sector . Using several different platform tools to manage statistics and run reports for clients. I monitored and managed performance daily to KPI’s with a view of consistent top performance. Ongoing assessment and planning of strategies were part of my routine. I designed new strategies and ways of working, sales training and facilitated groups of sales agents and also other teams within the business which included BDM’s and Account managers. I also cold called SME’s and did demonstration calls to be used as coaching tools. I created their first end to end sales strategy and it became their number one of their highest revenue channels from June 2018 to June 2019. Show less Trained, coached and managed a team of 30 sales agents in the B2B financial tech sector . Using several different platform tools to manage statistics and run reports for clients. I monitored and managed performance daily to KPI’s with a view of consistent top performance. Ongoing assessment and planning of strategies were part of my routine. I designed new strategies and ways of working, sales training and facilitated groups of sales agents and also other teams within the business which… Show more Trained, coached and managed a team of 30 sales agents in the B2B financial tech sector . Using several different platform tools to manage statistics and run reports for clients. I monitored and managed performance daily to KPI’s with a view of consistent top performance. Ongoing assessment and planning of strategies were part of my routine. I designed new strategies and ways of working, sales training and facilitated groups of sales agents and also other teams within the business which included BDM’s and Account managers. I also cold called SME’s and did demonstration calls to be used as coaching tools. I created their first end to end sales strategy and it became their number one of their highest revenue channels from June 2018 to June 2019. Show less



Fuelmate Ltd

• United Kingdom
• Oil and Gas
• 1 - 100 Employee

• Sales Manager

  • Sep 2016 - Jan 2018

  I trained, coached and managed a team of 30 sales agents in the B2b Fuelcard and Fleet management sector . Using several different platform tools to manage statistics and run reports for clients. I monitored and managed performance daily to KPI’s with a view of consistent top performance. Ongoing assessment and planning of strategies were part of my routine. I designed new strategies and ways of working, sales training and facilitated groups of sales agents and also other teams within the… Show more I trained, coached and managed a team of 30 sales agents in the B2b Fuelcard and Fleet management sector . Using several different platform tools to manage statistics and run reports for clients. I monitored and managed performance daily to KPI’s with a view of consistent top performance. Ongoing assessment and planning of strategies were part of my routine. I designed new strategies and ways of working, sales training and facilitated groups of sales agents and also other teams within the business which included BDM’s and Account managers. Liaising with HR to ensure the people benefited we built a bespoke sales contact center culture which improved attrition and performance to help grow the business Show less I trained, coached and managed a team of 30 sales agents in the B2b Fuelcard and Fleet management sector . Using several different platform tools to manage statistics and run reports for clients. I monitored and managed performance daily to KPI’s with a view of consistent top performance. Ongoing assessment and planning of strategies were part of my routine. I designed new strategies and ways of working, sales training and facilitated groups of sales agents and also other teams within the… Show more I trained, coached and managed a team of 30 sales agents in the B2b Fuelcard and Fleet management sector . Using several different platform tools to manage statistics and run reports for clients. I monitored and managed performance daily to KPI’s with a view of consistent top performance. Ongoing assessment and planning of strategies were part of my routine. I designed new strategies and ways of working, sales training and facilitated groups of sales agents and also other teams within the business which included BDM’s and Account managers. Liaising with HR to ensure the people benefited we built a bespoke sales contact center culture which improved attrition and performance to help grow the business Show less



ResQ Limited

• IT Services and IT Consulting

• Senior Sales Trainer

  • Apr 2008 - Aug 2016

  I cold called for B2B campaigns and B2C campaigns, always exceeding sales and quality KPIs and holding my calls to the highest standard winning “one to watch” award in my first year and “seller of the year” for the following 2 years. Due to my consistent success I became a sales performance coach then training manager where I designed and facilitated training for various blue chip clients. I then became one factor in setting up the seconds center in Seaham. I cold called for B2B campaigns and B2C campaigns, always exceeding sales and quality KPIs and holding my calls to the highest standard winning “one to watch” award in my first year and “seller of the year” for the following 2 years. Due to my consistent success I became a sales performance coach then training manager where I designed and facilitated training for various blue chip clients. I then became one factor in setting up the seconds center in Seaham.