Ethan Zinner

Sunbridge Experience Manager at Tavistock Development Company
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Location
Orlando, Florida, United States, US

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Jorg Heyer, RRP

Ethan Zimmer joined me at the Sheraton Vistana Villages, a 1153-villa vacation resort on International Drive in Orlando, in 2015. He was selected for the role not only because of his resort operations knowledge and skills but also for his experience across multiple brands, especially Sheraton and Westin Resorts. Ethan settled quickly into his role, motivated and expanded the recreation team, and added many new activities to the program based on guest feedback and the variety of demographics amongst our vacation owners and guests. Thru his involvement with IAPAA and ARDA Ethan stayed informed about industry trends and brought many new offerings, such as VR and Laser Maze® to the resort. He also staged incredible New Year’s and 4th of July pool parties. I realized quickly that Ethan has much more to offer, his experience on cruise lines and in the recreation field in general is only part of his skill set. His financial acumen and general business sense made him the perfect leader for our retail operation. He oversaw 2 poolside shops, a boutique with resort apparel and sundries, as well as a Market Place with Deli and Starbucks® operation as well as a variety of grocery products. Ethan expanded the retail offering by partnering with Publix® and added F&B beverage offerings to the outlet, growing revenue and profits in the process. The later made him the great choice when I had to find an interim leader for our F&B department. Again, Ethan took on this challenge well, acquired Serve Safe certification, trained, and lead a large team over 2 bars and a full-serve restaurant (with food delivery service) and expanded menu offerings, promotion, and events. What I value most in Ethan is his curiosity and drive, always looking for new revenue sources, new entertainment ideas, new activities, and events to keep guests, vacation owners, and team members engaged. He is a driven, creative, and personable leader and team player.

Jeremy Kemp

I have known Ethan Zinner as an Activities Supervisor for the Starwood family of resorts for over 1 year and as a friend for several more before that. I have personally had the great fortune of observing Ethan conducting himself and his staff with 5 star leadership and responsibility. His understanding of program initiatives and execution are as obvious as the quality of the projects and programming he has produced. Ethan is an intelligent and motivated individual. He is more than capable of managing a small or large group of people. As part of his responsibilities, Ethan has completed, from idea to reality dozens of successful programming assets. Ethan's sharp mind, eye for detail, and the ability to make quick on the fly decisions make him a natural leader in the industry. As we all search for new ways to expand our partnerships and areas for growth in a hard hit economy, networking, nurturing and partnering are the keys to success. I look forward to continuing to work with Ethan in the future knowing I can count on him for his vision and expertise. -Sincerely, Jeremy M. Kemp Walt Disney Resorts

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Credentials

  • ServSafe for Managers
    National Restaurant Association
    May, 2015
    - Sep, 2024
  • NSPF Certified Pool Operator
    National Swimming Pool Foundation
    Sep, 2013
    - Sep, 2024

Experience

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Sunbridge Experience Manager
      • Jan 2022 - Present
    • United States
    • Hospitality
    • 700 & Above Employee
    • DIRECTOR OF RECREATION, RETAIL, FOOD & BEVERAGE
      • Apr 2015 - Nov 2020

      Oversaw day-to-day operations and planning for on-site recreational, retail, food and beverage activities. Optimized customer experience, merchandising, inventory management, and selling techniques across 4 outlets, owning full P&L. Selected, coached, developed, and performance managed 30, and then 80, talented hospitality personnel in the delivery of uniquely memorable customer experiences and service across recreation, retail, and food and beverage interactions. Reduced inherited department haemorrhaging by $75K within one year and NOI of $90K within four years through cost cutting techniques, proper staffing, staff training and retention while excelling across customer experience goals. Integral partner achieving #1 ranked property in revenue per occupied room, four consecutive years, 1.2k rooms. Accelerated RevPor from $.79 to $1.41 in four years by eliminating low ROI programs, adding creativity and upselling. Added Director of Food and Beverage to role, directing the daily functions of 50 additional staff, 3 bars, and 1 restaurant without interruption to original functions and performance. Show less

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Director of Pool and Beach Experience
      • Oct 2013 - Dec 2014
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Director of Fun
      • Oct 2012 - Oct 2013

    • Director of Fun
      • Mar 2012 - Oct 2012

      Performs a variety of complex professional and administrative work in planning, developing, scheduling, directing and implementing a year-round, property-wide recreation and wellness program. Manages and supervises assigned operations to achieve goals within available resources; plans and organizes workloads and staff assignments; trains, motivates and evaluates assigned staff; reviews progress and directs changes as needed.Provides leadership and direction in the development of short and long range plans; gathers, interprets, and prepares data for studies, reports and recommendations; coordinates department activities with other departments and agencies as needed. Assures that assigned areas of responsibility are performed within budget; performs cost control activities; monitors revenues and expenditures in assigned area to assure sound fiscal control; prepares annual budget requests; assures effective and efficient use of budgeted funds, personnel, materials, facilities, and time. Show less

    • Activities Supervisor
      • Jun 2010 - Mar 2012

      • To oversee the Activities & Fun Team associates, programming, facilities, and daily operations. • To interview, hire, teach, train, coach, and evaluate associates. Including full-time and part- time associates. • To oversee the operation of the Mirage Sun Shop. This includes merchandising, inventory, ordering, pricing, and daily operation. • To oversee the Westin Kids Club. This includes promotion, implementation, associates, programming, etc.• To oversee the operation of the Jimmy Jammer Waterslide. This includes the enforcement of all safety aspects, height measurements, correct riding technique, life guards, etc.• Improved GSI from (8.49/2010) to (8.69/Current As Of Nov 2011)• Increased Revenue from ($58,000/2010) to ($114,000/Current As Of Nov. 2011) Show less

    • United States
    • Travel Arrangements
    • 1 - 100 Employee
    • Sports Supervisor
      • Jul 2006 - Jan 2010

      • To promote, market, and sell private FlowRider time. Number one in generating revenue for 2 years compared to entire Royal Caribbean Fleet. • Supervise and manage all sports staff to make sure they effectively perform to the GOLD Anchor Standards Royal Caribbean demands. • To directly oversee the operation of the FlowRider Surf Machine, Rock Climbing Wall, Golf Simulator, Miniature Golf Course, Basketball Court, and all the activities and events that take place within. • To oversee the whole programming of activities, tournaments and open hours of all sports related activities. Show less

    • Recreation Specialist
      • Jun 1994 - Nov 2005

      • Responsible for coordinating and conducting programs and special events for the youth of the Conejo Valley. • Developing and creating programs and events for people of all ages within the Conejo Valley. • Received Annual Service award for Conejo Recreation and Park District for the year 2004. • Responsible for coordinating and conducting programs and special events for the youth of the Conejo Valley. • Developing and creating programs and events for people of all ages within the Conejo Valley. • Received Annual Service award for Conejo Recreation and Park District for the year 2004.

Education

  • California State University-Northridge
    B.S., Recreation Management
    2003 - 2005
  • Moorpark Junior College
    Associates Degree, General Education
    1998 - 2003
  • Ladera Elementary
  • Ladera Elementary
  • Westlake High School

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