Microsoft EDU Engineer

• Jun 2023 - Present

Work with schools to diagnose issues with their Microsoft tenants Work with schools to diagnose issues with their Microsoft tenants

Deskside Travel Technician

• Aug 2022 - Sep 2023

• Travel to various worksites to troubleshoot, repair and provide diagnostic support. • Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software. • Diagnose and resolve faults based on technical knowledge and use of pre-scripted repair trees. • Travel to various worksites to troubleshoot, repair and provide diagnostic support. • Set up equipment for employee use, ensuring proper installation of cables, operating systems and appropriate software. • Diagnose and resolve faults based on technical knowledge and use of pre-scripted repair trees.

IT Support Specialist

• Oct 2020 - May 2023

• Identified needs and recommended quality improvements, creating perceived value for internal employees. • Implemented technical installations and upgrades by working collaboratively with other departments. • Administered information systems, computer networks and personal computers for 300 users. Managed Relias' entire IT infrastructure at 4 different locations, keeping central local area networks operational and user-friendly. • Proposed and implemented new technologies (LDAP and O365) including data migration and user onboarding/group creation. Show less

Tier 2 Support Engineer

• Jul 2020 - Aug 2021

• Provided initial triage for complex technical issues for 2300 users, conducted network and software troubleshooting, documentation, change control, and long-term support for locally hosted and cloud-based software • Offered technical support to partners and upper management of the organization • Managed OneLogin and Okta SSO software support for college faculty, contractors, and law offices • Utilized Fresh Service Ticketing software to track and resolve 20 support issues per day • Provided initial triage for complex technical issues for 2300 users, conducted network and software troubleshooting, documentation, change control, and long-term support for locally hosted and cloud-based software • Offered technical support to partners and upper management of the organization • Managed OneLogin and Okta SSO software support for college faculty, contractors, and law offices • Utilized Fresh Service Ticketing software to track and resolve 20 support issues per day

IT Field Technician

• Jan 2019 - Apr 2020

Oversight of 30 locations, from site surveys to CCTV camera installations. Troubleshooting and replacement of POS systems. Oversight of 30 locations, from site surveys to CCTV camera installations. Troubleshooting and replacement of POS systems.

Special Projects Engineer

• Aug 2018 - Dec 2018

Network Consultant

• Feb 2017 - Aug 2018

Inventory Control

• Dec 2015 - Feb 2017

Team Member

• Apr 2015 - Jan 2016

Customer Service Representative

• Sep 2014 - Apr 2015