Technical Writer

• Jun 2023 - Present

• Develop assembly line and machine manuals for Stellantis, Ford, GM, and their suppliers. • Edit HTML content for the Volvo Interactive Technical Manual (IETM). • Review and refresh company-wide templates. • Participate in face-to-face client interaction during the content development process. • Perform manual reviews with clients to ensure the presence of accurate information. • Develop assembly line and machine manuals for Stellantis, Ford, GM, and their suppliers. • Edit HTML content for the Volvo Interactive Technical Manual (IETM). • Review and refresh company-wide templates. • Participate in face-to-face client interaction during the content development process. • Perform manual reviews with clients to ensure the presence of accurate information.

Senior Technical Writer

• Jun 2021 - Apr 2023

• Created and maintained brand new documentation storage structure through Microsoft SharePoint. • Created teamwide document templates using the Microsoft Office Suite. • Researched and established documentation best practices for entire Lipper Digital team. • Interviewed Lippert Subject Matter Experts in relation to digital products. • Documented OneControl mobile app flow, APIs, process flows, and RV hardware functionality for the entire Lippert Digital team, utilizing team’s Agile best practices. • Provided customer facing UI/UX text for the OneControl mobile app. • Built and maintained plantwide onboarding documentation. • Utilized Azure DevOps and JIRA tools for task management. Show less

Technical Writer

• Aug 2018 - Jun 2021

• Construct owner's information for all Fiat Chrysler Automotive brands: Chrysler, Dodge, Jeep, Ram, Fiat, and Alfa Romeo. • Assist in establishment of new account between Fiat Chrysler Automotive and MSX International. • Lead in the development of new authoring process. • Provide authoring training for Adobe Framemaker. • Construct owner's information for all Fiat Chrysler Automotive brands: Chrysler, Dodge, Jeep, Ram, Fiat, and Alfa Romeo. • Assist in establishment of new account between Fiat Chrysler Automotive and MSX International. • Lead in the development of new authoring process. • Provide authoring training for Adobe Framemaker.

Technical Systems Lead

• Jun 2017 - Aug 2018

• Align owner's information content between Fiat Chrysler Automotive authoring group and digital media team.• Resolve authoring issues in LCA publication software and Arbortext editor software.• Implement and manage content for "In Vehicle Help ".• Head continuous improvements for Fiat Chrysler Automotive authoring team in relation to authoring systems. • Facilitate interdepartmental projects between Fiat Chrysler Automotive authoring, digital media, and product development. Show less

Team Lead

• Dec 2015 - Jun 2017

• Constructed owner's information for all Fiat Chrysler Automotive brands, Chrysler, Dodge, Jeep, Ram, Fiat, and Alfa Romeo.• Assisted BSP Law in creation and implementation of occupant and child restraint sections for owner's information• Developed and maintain productive employee relationships.• Formulated new processes and carried out implementation for In Vehicle Help.• Lead in construction and writing of Wrangler Smartbook for internal use by Fiat Chrysler Automotive.

Technical Writer

• Sep 2014 - Nov 2015

• Developed and maintain automotive owner's manuals, user guides, tips card, and quick reference guides.• Formed contacts with Fiat Chrysler Automotive Subject Matter Experts for related content. • Created and edit images for use in owner's information publications.• Spearheaded research and development of Jeep Compass Smartbook for internal use by Fiat Chrysler Automotive.• Maintained Fiat Chrysler Automotive warranty information publications.• Effectively manage deadline schedule for owner's information publications . Show less

Intern

• Jun 2014 - Aug 2014

• Assisted Creative group with script creation and editing. • Worked with Fiat Chrysler Automotive Technical Authoring group for publication building • Edited tips cards and owner's information guides for Creative group

Assistant Manager

• Jan 2012 - Jun 2014

Assistant to the Editor

• Jan 2012 - Apr 2014

• Assisted editor by compiling addresses and permission slips of contributors • Made journal related phone calls concerning book reviews • Managed deadlines and important dates • Assisted editor by compiling addresses and permission slips of contributors • Made journal related phone calls concerning book reviews • Managed deadlines and important dates