Ethan Kinnunen
Information Technology Service Delivery Manager at SaniteX Global- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Antony Ombler
Awesome guy that is easy to get along with. Was a great adition to our team.
Lauren D'Arcy
Ethan is a highly skilled professional. I was Ethan's client on an IT Project that ran between 2020 and 2022. The project became complicated, partly due to COVID lockdowns and had many stops and starts. Ethan was always well versed and highly knowledgeable on all aspects. His focus on the finer details and delivering the best possible outcome for our organization was appreciated. Ethan invested a lot of his time to understand our needs and showed genuine care and consideration. He was always available when we needed him and was warm, friendly and approachable.
Antony Ombler
Awesome guy that is easy to get along with. Was a great adition to our team.
Lauren D'Arcy
Ethan is a highly skilled professional. I was Ethan's client on an IT Project that ran between 2020 and 2022. The project became complicated, partly due to COVID lockdowns and had many stops and starts. Ethan was always well versed and highly knowledgeable on all aspects. His focus on the finer details and delivering the best possible outcome for our organization was appreciated. Ethan invested a lot of his time to understand our needs and showed genuine care and consideration. He was always available when we needed him and was warm, friendly and approachable.
Antony Ombler
Awesome guy that is easy to get along with. Was a great adition to our team.
Lauren D'Arcy
Ethan is a highly skilled professional. I was Ethan's client on an IT Project that ran between 2020 and 2022. The project became complicated, partly due to COVID lockdowns and had many stops and starts. Ethan was always well versed and highly knowledgeable on all aspects. His focus on the finer details and delivering the best possible outcome for our organization was appreciated. Ethan invested a lot of his time to understand our needs and showed genuine care and consideration. He was always available when we needed him and was warm, friendly and approachable.
Antony Ombler
Awesome guy that is easy to get along with. Was a great adition to our team.
Lauren D'Arcy
Ethan is a highly skilled professional. I was Ethan's client on an IT Project that ran between 2020 and 2022. The project became complicated, partly due to COVID lockdowns and had many stops and starts. Ethan was always well versed and highly knowledgeable on all aspects. His focus on the finer details and delivering the best possible outcome for our organization was appreciated. Ethan invested a lot of his time to understand our needs and showed genuine care and consideration. He was always available when we needed him and was warm, friendly and approachable.
Credentials
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Emotional Intelligence
RMIT UniversityFeb, 2021- Nov, 2024 -
Academic Integrity Awareness
RMIT UniversityApr, 2020- Nov, 2024
Experience
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SaniteX Global
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United States
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International Trade and Development
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1 - 100 Employee
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Information Technology Service Delivery Manager
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Jan 2023 - Present
- Global IT Service Delivery management, leading a team of engineers and support staff with direct reports in both the USA and Australia, supporting Windows, Mac, VC, and the IoT - Enterprise Project Delivery, helping to drive new initiatives and align our global IT service delivery offering to the ITIL framework - Global IT Service Delivery management, leading a team of engineers and support staff with direct reports in both the USA and Australia, supporting Windows, Mac, VC, and the IoT - Enterprise Project Delivery, helping to drive new initiatives and align our global IT service delivery offering to the ITIL framework
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Hubify Limited (ASX: HFY)
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Australia
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Telecommunications
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1 - 100 Employee
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Information Technology Service Delivery Manager
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Dec 2021 - Nov 2022
Service Delivery Manager with a portfolio of 20 clients from SMB to Enterprise (5 seat to 1000 seat) in Financial, Manufacturing, Real Estate sectors. - Ticket and incident management - Escalations - Pre sales and project management - Reporting and SLA compliance - Mentoring and training of System Engineers and Administrators - C Suite Relationship management - Contract review, audit and preparation Service Delivery Manager with a portfolio of 20 clients from SMB to Enterprise (5 seat to 1000 seat) in Financial, Manufacturing, Real Estate sectors. - Ticket and incident management - Escalations - Pre sales and project management - Reporting and SLA compliance - Mentoring and training of System Engineers and Administrators - C Suite Relationship management - Contract review, audit and preparation
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Rhino Australia
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Sydney, New South Wales, Australia
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Information Technology Technical Account Manager
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Sep 2021 - Dec 2021
Rhino Australia is a wholly owned subsidiary of Asta Solutions, which supplies Cisco and Cisco Meraki products to customers across Australia. As the Account manager for Rhino, I managed customer contacts, quoting, pre-sales support and relationship management for Rhino clients. Rhino Australia is a wholly owned subsidiary of Asta Solutions, which supplies Cisco and Cisco Meraki products to customers across Australia. As the Account manager for Rhino, I managed customer contacts, quoting, pre-sales support and relationship management for Rhino clients.
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Asta
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Australia
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IT Services and IT Consulting
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100 - 200 Employee
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Information Technology Service Delivery Manager
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Jun 2021 - Dec 2021
Service Delivery Management: - Reporting and ensuring service desk team is meeting KPI’s - Incident management and response - Stakeholder communications - Escalation management Technical Account Management: - Arranging procurement - Quoting, pre-sales and after- sales support - Customer relationship management - SLA and contract maintenance Systems Administration: - Senior escalation point for Sydney clients - IT/OT Client Support (Onsite and remote) Show less
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Cube Networks
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Australia
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IT Services and IT Consulting
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100 - 200 Employee
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Information Technology Systems Engineer - Australia and New Zealand
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Feb 2020 - Jun 2021
- Contracted dedicated resource for Kmart Group companies (Kmart, Khub, Target) - SOTI, SCCM, AD, Adobe, O365, JAMF, Service-Now, BeyondTrust environment management - Android application packaging and deployment - L2/L3 Workplace Technology Escalations (PC/Apple MAC/Mobile) - L3 Infrastructure Support (Hyper-V, vSphere, Schneider Electric UPS/ATS, Solarwinds) - Contracted dedicated resource for Kmart Group companies (Kmart, Khub, Target) - SOTI, SCCM, AD, Adobe, O365, JAMF, Service-Now, BeyondTrust environment management - Android application packaging and deployment - L2/L3 Workplace Technology Escalations (PC/Apple MAC/Mobile) - L3 Infrastructure Support (Hyper-V, vSphere, Schneider Electric UPS/ATS, Solarwinds)
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NBCUniversal
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United States
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Entertainment Providers
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700 & Above Employee
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Information Technology Support Engineer - Asia Pacific
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Jan 2019 - Feb 2020
- 12 Month Contract Role - Transition Melbourne office from on-site IT support to remote-based support - Offsite support to clients in Sydney, Adelaide, Perth, Brisbane, Auckland and Singapore - Support Avid Media Composer edit suites and editing hardware - Maintenance of IT assets - Mac specialist for Asia Pacific region - Service-Now Ticket Management System - Train and develop new IT team members across Asia Pacific region - Travel to Sydney, Los Angeles, Singapore and London offices Show less
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Hillsong Church
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Religious Institutions
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300 - 400 Employee
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Information Technology Senior Technician - Global
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May 2015 - Jan 2019
- Executive support to Global Senior Leadership and Board (C-Suite) - Level 2 support for 10,000+ users globally - Regular scheduled travel to office locations in Brisbane/Gold Coast/Melbourne/Newcastle to provide onsite support and manage stakeholder relationships - Management of Ticketing System (Salesforce Desk, Request Tracker, ManageEngine) - Co-ordinate ticket management with global service desk teams based in USA and Europe - Office 365 Administrator - Active Directory Administrator - JAMF Administrator - Image and deploy PCs, Macs, iPhones and iPads Show less
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EDK Consulting
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Sydney, New South Wales, Australia
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Sole Trader
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Jan 2013 - May 2015
Freelance IT Contractor servicing Small to Medium businesses and Home clients. Freelance IT Contractor servicing Small to Medium businesses and Home clients.
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tech2
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Australia
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Consumer Services
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1 - 100 Employee
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Information Technology Technician - NSW/ACT
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Nov 2011 - Jan 2013
"Mobile Gizmotech" under the Gizmo brand which was acquired by Tech2 in 2012 - Onsite support technician for customers (Home/SMB) - Service Canberra/Sydney offices and customer locations - Sales of IT equipment and solutions to customers - Assist with remote support jobs as needed "Mobile Gizmotech" under the Gizmo brand which was acquired by Tech2 in 2012 - Onsite support technician for customers (Home/SMB) - Service Canberra/Sydney offices and customer locations - Sales of IT equipment and solutions to customers - Assist with remote support jobs as needed
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Emmaus Christian School
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Canberra, Australian Capital Territory, Australia
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Information Technology Technician
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Jul 2010 - Nov 2011
- Level 1 support to Teachers and Admin Staff - System Admin of 100+ PCs and 50+ Macs - Asset Management - Active Directory Administration - Ran after school computer club class for students - Level 1 support to Teachers and Admin Staff - System Admin of 100+ PCs and 50+ Macs - Asset Management - Active Directory Administration - Ran after school computer club class for students
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ACT Government
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Australia
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Government Administration
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700 & Above Employee
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Information Technology Apprentice
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Oct 2009 - Jul 2010
- Onsite support for Teachers and Admin Staff at Maribyrnong Primary School - Management of assets - Imaging and deployment of PCs and Macs - Onsite support for Teachers and Admin Staff at Maribyrnong Primary School - Management of assets - Imaging and deployment of PCs and Macs
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Education
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Bellevue University
Bachelor of Arts - BA, Information Technology -
2020 - 2022
RMIT University
Bachelor of Business, Entrepreneurship -
2013 - 2015
Hillsong College
Advanced Diploma, Organizational Leadership, Christian Ministry -
2011 - 2012
Australian College Of Commerce & Management - RTO Code 1441
Certificate III, Information Technology -
2009 - 2010
Canberra Institute of Technology
Certificate II, Music Industry -
2009 - 2010
Canberra Institute of Technology
Certificate II, Creative Industries (Media) -
2009 - 2010
University of Canberra Senior Secondary College Lake Ginninderra
Australian Capital Territory Year 12 Certificate -
Emmaus Christian School
Australian Capital Territory Year 10 Certificate
Community
