Core Network Engineer

• Jan 2022 - Present

Network Engineer

• Apr 2021 - Jan 2022

Since joining UKFast in April, my role was mainly focussed on the key points below: - Providing outstanding customer support, and achieving a high quality feedback from customers. - Acting as a escalation point for junior engineers, and apprentices. - Involvement in CAB to discuss the changes made through change control to reduce risk of any network problems. - Authorise, peer-review and configure Layer 2 changes such as STP, Port-Types, security, vPC configuration and also includes: HSRP/VRRP configuration for HA. - Create and Troubleshoot IPSec VPN and SSL VPN Tunnels between the UKFast network device, and customer solutions. - Experience with configuring and maintaining internet transit and peering with an understanding of the wider internet. - Provide daily checks on UKFasts core network, and conduct network maintenance such as i/eBGP Peer Session Drops, T1 Transit and IX Maintenance, this is to ensure the network is running at optimised performance. - Experience with network troubleshooting at both PE/P levels. - Creating configuration for core switch infrastructure. Show less

First Line Incident Management Specialist

• Feb 2018 - Apr 2021

When working at Daisy Communications, my job role was a First Line Incident Management Specialist, my roles included: - Diagnosing and Troubleshooting issues with ADSL, FTTC/FTTP, PSTN/ISDN lines. - My role also included working with Gamma products such as Horizon and SIP for VoIP products. Following this, I had a keen interest with Cisco Technologies, after some time my role was moved to a permanent offline position focussing on EFM & Leased Lines, from this my job roles then included: - Working alone or alongside Tier 3 to resolve issues ranging from a standard P2P Dedicated Leased Lines, EFMs & worldwide MPLS circuits. - Bringing to live Ethernet circuits after provisioning build. - Perform troubleshooting & changes on live Ethernet circuits; making sure if any changes are to be made this follows the correct CAB procedure. - Provide support to not only my team however, the whole business to ensure the resolution of the query is dealt with quickly and efficiently. Technical Skills: - Confident with networking protocols such as BGP, OSPF and EIGRP. - Experience with working with Cisco devices ranging from Cisco 887, 1921, 2900/1100 series and the ASR range. - Knowledge of VLANs, Spanning Tree Protocols and understanding of services such as TCP/IP, DNS and DHCP. Show less

1st Line Support - ADSL

• Jun 2017 - Feb 2018

- I was Carpetrights/Martin McColls dedicated 1st Line Engineer within Maintel, meaning that I assist and resolve all of their issues they're having, I was the first point of contact when issues happen, I have weekly meetings with their IT department if they have any queries or underlying issues they would like us too look into. I make sure that they can depend on me when they need their problems resolving. - Me & my two team members support ADSL circuit/network(s) for all of Maintels customers.- My job also includes running checks on customers networks/circuits.- Talking with customer(s) about to maintain their current network or improve it.- Making sure that all SLAs are met to a high standard. Show less

Apprentice - Network Engineer

• Apr 2016 - Jun 2017

In my apprenticeship with Maintel I learnt various skills such as:- Managing Cisco, HP & Aruba equipment either in-house or on customer site. - Pre-staging Cisco routers, HP switches and Aruba APs ready for when the equipment gets to site.- Being first line support when working with Voice (Mitel) products.- Connecting to routers externally to make changes to Cisco routers.- Troubleshooting routers/switches when returned from customers.- Being the first point of contact for customers to asses and diagnose the fault(s) that are occurring on-site.- Teaching customer IT teams how to resolve certain issues without contacting us or taking certain procedures to diagnose the issue before it is logged to us. Show less

Apprentice Network Enginner

• Oct 2015 - Apr 2016

Sales Representative

• Mar 2014 - Oct 2015