Ethan De Long

Operations and Service at Automation Capital
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Contact Information
us****@****om
(386) 825-5501
Location
City of Cape Town, Western Cape, South Africa, ZA
Skills

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Bio

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5.0

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Leo Florees

Ethan truly understands what customer service is all about and was always willing to go above and beyond the needs of the business. I true gentleman and full of positivity. I highly recommend him to any business and he will quickly become a asset to any team.

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Experience

  • Automation Capital
    • South Africa
    • Business Consulting and Services
    • 1 - 100 Employee
    • Operations and Service
      • Mar 2022 - Present

  • Oxbow
    • South Africa
    • Telecommunications
    • 100 - 200 Employee
    • Client Relationship Liaison
      • Jul 2017 - Mar 2022

      • To ensure smooth business ethics and communication within the support division along with customer satisfaction• Allowing all equipment, SLA and MRA agreements are correct and captured promptly so that all equipment is maintained & Profitable• Client satisfactory with solution provided and future relationship is stablished. • Generating of New Business / Additional business• Client Relationship Liaison Analysis• Scheduling installations of Xerox Equipment

    • VIP Managed Print Services (MPS) Co-ordinator
      • Feb 2015 - Jul 2017

      • Monthly Invoicing • Generating of Quotations• General Administrative duties• Work Control Supervisor/Team Leader• Stock Purchasing & control.• Client Relationship Liaison Analysis• VIP Client Base Management• Monthly Billing of equipment• Scheduling installations of Xerox Equipment• Time Diary Management • BPO and CRM System Management

    • Sales Administrator
      • Feb 2014 - Feb 2015

      • Preparing and loading of customer database with contact information on Custrack • Setting up of first appointments for Sales Consultants • General administrative duties• Email, MS Office 2013 (excel, outlook, PowerPoint, word) • Controlling of consultants diaries• General PA duties

  • MXTS Communications (Pty) Ltd
    • Data Verification Quality Controller
      • Jun 2013 - Dec 2013

      • General administrative duties• Data capturer• Verification of customer employment details• Quality controlling• Capturing client information• Calling of clients to confirm their employment • General administrative duties• Data capturer• Verification of customer employment details• Quality controlling• Capturing client information• Calling of clients to confirm their employment

Education

  • The Institute of Certified Bookkeepers - ICB
    National Diploma - Financial Accounting, Accounting and Finance
    2019 - 2022
  • Cornway Training Institute
    Cert. in Data Capturing, Data Capturing
    2013 - 2013
  • Masibambisane High School
    Senior Certificate (Bachelors Pass), Matric
    2008 - 2012

Community

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