Associate IT Business Partner

• Jul 2023 - Present

IT LDP Intern

• May 2022 - Aug 2022

Worked in a team environment to take on a variety of IT projects. Wrote documentation for IT processes. Developed, conducted, and analyzed end-user survey to propose actionable improvements to the MES. Conducted a companywide file security audit and took on a leadership role in migrating employee resource groups to Microsoft GCC-High. Worked in a team environment to take on a variety of IT projects. Wrote documentation for IT processes. Developed, conducted, and analyzed end-user survey to propose actionable improvements to the MES. Conducted a companywide file security audit and took on a leadership role in migrating employee resource groups to Microsoft GCC-High.

Mover and Junk Hauler

• May 2021 - Aug 2021

Solved problems creatively and efficiently to meet customer needs. Handled on-site customer service questions and issues. Effectively managed appointments and payments. Quickly rose within the company to take on training and mentorship roles for new hires. Truck driving experience. Solved problems creatively and efficiently to meet customer needs. Handled on-site customer service questions and issues. Effectively managed appointments and payments. Quickly rose within the company to take on training and mentorship roles for new hires. Truck driving experience.

Customer Service Representative

• May 2020 - Aug 2020

Worked quickly to resolve customer complaints and issues. Communicated with staff and always looked for opportunities to improve productivity to best meet customer needs. Answered customer questions, managed store inventory, and took on leadership role to manage online fulfillment orders. Worked quickly to resolve customer complaints and issues. Communicated with staff and always looked for opportunities to improve productivity to best meet customer needs. Answered customer questions, managed store inventory, and took on leadership role to manage online fulfillment orders.

Customer Service Representative

• Dec 2019 - Jan 2020

Managed customer relations and customer service through daily communication and interaction. Issued credit or a full refund for customer returns and reported on product defects or damages resulting from shipping process. Managed customer relations and customer service through daily communication and interaction. Issued credit or a full refund for customer returns and reported on product defects or damages resulting from shipping process.

Lifeguard

• May 2017 - Aug 2019

Monitored safety of all guests in and around the swimming pool. Ensured compliance with pool policies and procedures Monitored safety of all guests in and around the swimming pool. Ensured compliance with pool policies and procedures

Head Soccer Referee

• Jan 2014 - Aug 2019

Officiated intramural soccer games. Promoted good sportsmanship among players. Explained and taught regulations and rules to players and coaches. Led a team of referees, as highest tenured referee for two years. Officiated intramural soccer games. Promoted good sportsmanship among players. Explained and taught regulations and rules to players and coaches. Led a team of referees, as highest tenured referee for two years.