Experience

West IP Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Technical Support Specialist

  • Oct 2015 - Present

  Responsible for providing Tier I support to clients Answer incoming client calls involving questions or issues Document and resolve trouble calls with clear, concise explanations in a timely and accurate Provide constant communication to clients on any/all outstanding issues Responsible for providing Tier I support to clients Answer incoming client calls involving questions or issues Document and resolve trouble calls with clear, concise explanations in a timely and accurate Provide constant communication to clients on any/all outstanding issues



Mail Louisville Inc.

• United States
• Printing Services
• 1 - 100 Employee

• Information Technology Analyst

  • Mar 2015 - Oct 2015

  Review and process data for input into company prescribed software ensuring data meets prescribed formats Write batch codes to ensure efficient automation of mail related functions Troubleshoot individual computers and link together networks within the offices of Mail Louisville, Inc. Manipulate different forms of data using Excel, Access, and SQL Write expressions and complex formulas used in mail software for mail processing (e.g. sorting data) Write Scripts in Visual Basic to automate tasks to increase efficiency Do Web Design in HTML 5 to meet the company’s needs



FedEx Freight

• Truck Transportation
• 700 & Above Employee

• Dock Associate

  • Jun 2011 - Aug 2013

  Possess first-hand user experience of an industry leading automated material handling system that controls inventory of 800 to 1600 billed shipments nightly Selected by Project Manager to serve as a member of the Quality Assurance and Productivity Team Selected by Project Manager to interface directly with customers to resolve issues and coordinate shipping needs Delegate and direct a team, when under extreme deadline pressure, of 5 dock associates to accomplish a common goal Train newly hired dock associates how to use and troubleshoot the material handling software Verify and complete required documentation to maintain records for inbound and outbound shipments Perform under fast-paced, high pressure environment requiring problem solving skills to meet aggressive shipment goals Exceeds industry production metrics on a recurring basis (top 10% performer) Reconcile bills of lading with shipment freight to ensure accurate, on-time, and intact delivery Perform freight handling using appropriate motorized/manual equipment, including forklift, pallet jack and hand truck