Experience

ElephantStock

• Israel
• Technology, Information and Internet
• 1 - 100 Employee

• E-Commerce Order Manager

  • May 2021 - Present



Meebi Limited

• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Team Lead

  • Jan 2020 - Feb 2021



Web oracle

• Australia
• 1 - 100 Employee

• (Executive Assist / Project Manager) - Remote

  • Feb 2018 - Dec 2020

  • Assigning task/projects to the team.• Logging/Monitoring the team's progress on task.• Submitting Weekly Reports / Making Goals & Action Plan• Reaching out to clients for task completion & amendments.• Updating monthly reports for both pending and completed projects. • Assigning task/projects to the team.• Logging/Monitoring the team's progress on task.• Submitting Weekly Reports / Making Goals & Action Plan• Reaching out to clients for task completion & amendments.• Updating monthly reports for both pending and completed projects.



TaskUs

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Shopify Expert Guru

  • Apr 2017 - Jan 2018

  Account: Shopify (E-commerce Platform)Position: Shopify Expert GuruResponsibilities: -Assisting existing and new clients doing business online-Adding/removing products (includes import and exporting through Spreadsheet CSV fileformat)-Adding collections, main menu, connecting domains, Provisioning SSL certificate-Assisting clients on how to connect to sales channel e.g. Facebook, Instagram, eBay &Amazon (Includes doing the listing, Facebook pixel, Google SEO, Sitemap & Google Analytics)-Editing/advising the Title and Meta description for SEO search engine-Assisting them how to understand the analytic reports e.g. daily, monthly or annual (Exportingthrough the spreadsheet and pivoting/filtering the info)-Assisting them on how to connect POS retail system and troubleshooting-Adding themes paid/free then designing where in some areas requires HTML coding on thetheme template liquid for adding/resizing images, adding trust badge, and customizing mainmenus.-Giving advice on which area they can save and earn e.g. going to Annual billing (Sales skills) -Assisting them on how to run paid/free ads on Facebook using their Facebook page, Facebookbusiness and pixel to add events that fires on the website to track all incoming traffics and sales.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Specialist

  • May 2014 - Mar 2015

  Account: AT&T MobilityResponsibilities: Assisting Mobile customers on their mobile devices issues, insurance, and sales contract renewal. Account: AT&T MobilityResponsibilities: Assisting Mobile customers on their mobile devices issues, insurance, and sales contract renewal.



Transcom

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Manager

  • Feb 2012 - Apr 2014

  Account: United Kingdom (TalkTalk)Position: CSM (Customer Service Manager)Responsibilities: Assisting Escalated customers about their issues on billing, landline, and internet service. Account: United Kingdom (TalkTalk)Position: CSM (Customer Service Manager)Responsibilities: Assisting Escalated customers about their issues on billing, landline, and internet service.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2010 - Jan 2012

  Account: Australian (TELSTRA)Position: CSR/ TSRResponsibilities: Assisting customers on their bills for landline, mobile devices, and internet issues. Account: Australian (TELSTRA)Position: CSR/ TSRResponsibilities: Assisting customers on their bills for landline, mobile devices, and internet issues.