Experience

Joseph Joseph Ltd

• United Kingdom
• Design Services
• 100 - 200 Employee

• Credit Control Manager

  • Sep 2017 - Present

• Credit Control Team Leader

  • Sep 2016 - Present

  • Day to day management of the credit controllers on the French and German speaking markets; ensuring the team's KPIs and collection targets are met, providing 1-2-1 support and training.• Regular review of the sales ledgers with Country Managers to ensure the company's exposure is in line with the credit policy while providing maximum support to double digit market growth.• Reduced the over 90 days overdue debt by 70% after 3 months in the company; the overall overdue percentage is now below 4% due to a new claim management policy.• Implemented a credit approval policy and set up a new account opening procedure.• Improved the existing credit hold and bad debt policy, liaised with the Systems Manager to ensure the set up and configuration of the system will support these new processes. • Coordinated the setup of EDI on the German market as well as set up Direct Debit functions on the French, German and Austrian markets. Show less



Wolverine Worldwide

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Credit Controller

  • Dec 2014 - Aug 2016

  • Management of £3.5 million ledger (ca. 350 customers) through the full credit cycle, including several large international high value and high volume key accounts and SMEs at the same time. • Collection of overdue debt via various communication channels. Daily cash posting and banking, payment allocations, account reconciliations and management of legal cases. • Reviewing customers to assess the risk associated with them and to assign credit limits. • Developing and maintaining good working relationships with the key stakeholders of the business, visiting customers to find the best solution for managing the company’s exposure and supporting maximum sales. Show less



VF Corporation

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• German and Hungarian Credit Controller

  • Jan 2013 - May 2014

  • Responsible for the German, Austrian and British AR ledgers for Italian designer brand. • Ensure timely payment of invoices, resolve disputes and negotiate payment for overdue, agree payment terms and credit line for new and existing customers. • Identify accounts that will require special attention or investigation, organised meetings with sales and customer service to find a solution, to prevent and manage these issues. • Analysed and presented data using Excel. Run age debt reports, reconciled accounts, allocated payments and investigated misallocated cash. • Assisted the integration of the Hungarian credit control responsibilities into the International Credit Department in Nottingham; developed and implemented best practices, conforming to the local and Hungarian law. • Took part in developing the training manual and procedure; trained new starters on company procedures and Excel skills necessary for the credit controller job. Show less



JD Wetherspoon

• White House, Uxbridge

• Bar Associate

  • Aug 2011 - Dec 2012

  • Deliver great customer experience by providing friendly quick and efficient services at all times. • Maintain high company standards; fulfil the relevant health and safety and government policies. • Deliver great customer experience by providing friendly quick and efficient services at all times. • Maintain high company standards; fulfil the relevant health and safety and government policies.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Management Reporting Assistant

  • Jun 2010 - Sep 2011

  (Sandwich placement) • Assisted in preparation and consolidation of management reporting packs and commentaries, through running of month end process from end to end, to agreed deadlines. • Extensive maintenance and development of Excel and PowerPoint packs to support the reporting process. • Production and distribution of templates with financial information. • Interrogated systems and other data sources to reconcile, control and provide an understanding of data movements. • Provided pro-active and reactive support to business units and Group Finance to resolve ad hoc queries and/or issues relating to month end information. • Assisted in the reconciliation of numbers for the monthly SOX attestation process. Show less



JD Wetherspoon

• The Good Yarn, Uxbridge

• Shift Leader

  • May 2008 - Jul 2010

  • Ensured that all the company standards were met in order to be able to provide the best experience for the customers, make them feel important and valued. Dealing with customer complaints quickly, effectively. • Cellar management: enforced high cleanliness standards, rigorous quality and stock control; helped the Pub Manager to achieve a nomination to the Good Beer Guide for 2011. • Stock management: ensure that there are a good quality and wide variety of alcoholic and soft drinks for the customers; provided support to the pub manager to prepare the weekly stock report. • Special events, such as Beach Party Night or 30th Anniversary Ale Festival. Show less



w+h Tankschutz GmbH

• Szeged, Hungary

• Marketing and Sales Assistant

  • Nov 2005 - Feb 2007

  • Built new and developed existing customer relationships by attending specialist industrial exhibitions, contacting firms and giving presentations. • Communicated between German and Hungarian partners, interpreted during negotiations and translated technical documents, contracts and daily correspondence. • Prepared price quotations and collected and placed orders for Hungarian companies. • Provided help to customers when they bid for new projects by participating during negotiations. • Coordinated and acted as an interpreter during product training sessions and factory visits by Hungarian Engineers and the Directors of Hungarian companies. • Updated and maintained lists of Hungarian partners and potential partners. Assisted the German Marketing Director in understanding the Hungarian market place. Show less