Experience

Singlife
• Singapore
• Insurance
• 700 & Above Employee
• Assistant Manager

  • Nov 2022 - Present


CIMB

• Malaysia
• Financial Services
• 700 & Above Employee

• Assistant Manager

  • Aug 2018 - Nov 2022

  Facilitate with Business and Support Units within Credit Cards & Personal Financing Department in complying with the laws, regulations and policies. Interpret and analyse local legislations, laws and regulations and ensure that these are advised to the respective units for their information and compliance. Perform risk and compliance related assessments and periodic review on system access review Point of reference for audit, compliance and risk related issue and train Department… Show more Facilitate with Business and Support Units within Credit Cards & Personal Financing Department in complying with the laws, regulations and policies. Interpret and analyse local legislations, laws and regulations and ensure that these are advised to the respective units for their information and compliance. Perform risk and compliance related assessments and periodic review on system access review Point of reference for audit, compliance and risk related issue and train Department staff on such matters. Analyze risks, find solution for mitigation and review procedure manuals for the Department UAT testing for new product launches or any system enhancement. Process credit card maintenance and post-approval activities such as scanning and screening of high risk customers. Show less Facilitate with Business and Support Units within Credit Cards & Personal Financing Department in complying with the laws, regulations and policies. Interpret and analyse local legislations, laws and regulations and ensure that these are advised to the respective units for their information and compliance. Perform risk and compliance related assessments and periodic review on system access review Point of reference for audit, compliance and risk related issue and train Department… Show more Facilitate with Business and Support Units within Credit Cards & Personal Financing Department in complying with the laws, regulations and policies. Interpret and analyse local legislations, laws and regulations and ensure that these are advised to the respective units for their information and compliance. Perform risk and compliance related assessments and periodic review on system access review Point of reference for audit, compliance and risk related issue and train Department staff on such matters. Analyze risks, find solution for mitigation and review procedure manuals for the Department UAT testing for new product launches or any system enhancement. Process credit card maintenance and post-approval activities such as scanning and screening of high risk customers. Show less



Standard Chartered Bank

• Singapore
• Financial Services
• 100 - 200 Employee

• Manager, Planning & Scheduling Audit (GIA)

  • Jan 2016 - Dec 2017

  Detail Mastery Manage through the risk assessment and audit planning and scheduling process. Focus on delivering clear communication of expectations, guidance and timeline for every process steps in the risk assessment and audit planning and scheduling process. Delivering the audit plan in audit system GRC and minimizing cost in coordinating the audit planning and scheduling process by maximizing use of available resources. Do ensure Annual Risk assessment cycle of the Risk based AE’s… Show more Detail Mastery Manage through the risk assessment and audit planning and scheduling process. Focus on delivering clear communication of expectations, guidance and timeline for every process steps in the risk assessment and audit planning and scheduling process. Delivering the audit plan in audit system GRC and minimizing cost in coordinating the audit planning and scheduling process by maximizing use of available resources. Do ensure Annual Risk assessment cycle of the Risk based AE’s and creation of the Audit Plan. Validation of the Regulatory Inventory activity at defined cycles to ensure timely creation of the Audit Plan to be met. Do facilitate, collaborate and engage, networking and aligning, individually, within teams, across the function and country to ensure the Risk Assessment and Scheduling activity is done effectively. Responsible for providing/ collating feedbacks and updating the Annual Audit Planning and Scheduling DOIs at regular intervals. Do provide guidance to the Audit Schedulers on how to rectify unreconciled utilization and capacity data errors and entries to meet GIA KPI’s. Guide Audit teams to ensure that audits are appropriately tagged to audit committee themes through the audit planning and scheduling process. Enhance the level of risk assessment and planning and scheduling methodology knowledge and compliance within the function via appropriate communication, coaching and training, particularly for areas where it is known that compliance is low eg: as shown by QA results and MI data. Work as one team to deliver the Function's objectives, with the focus on driving effective changes.

• Fraud Risk Manager

  • Dec 2011 - Jan 2016

  Detail Mastery -To ensure that the monitoring controls are put in place to mitigate risk for consumer banking products is executed. -Provide investigation for all consumer bank fraud cases with proposals and mitigating controls. -Adhere to and comply with the Fraud Risk Management and attendant policies. -Construction and management of the Fraud Database from escalations received. Conceptualize and implement, where possible, new ideas for the explanation of past, current and future… Show more Detail Mastery -To ensure that the monitoring controls are put in place to mitigate risk for consumer banking products is executed. -Provide investigation for all consumer bank fraud cases with proposals and mitigating controls. -Adhere to and comply with the Fraud Risk Management and attendant policies. -Construction and management of the Fraud Database from escalations received. Conceptualize and implement, where possible, new ideas for the explanation of past, current and future fraud trends. -Recommend and assist in development of infrastructural support for Fraud Risk Management functions. Key Measurables -Handling of consumer banking products investigation cases in a timely manner. -Achieving a acceptable rating for Audit reviews. -Avoiding exceptions for the KCSA monthly checks. -Liase with market peers for information gathering exercise and latest fraud trends. -Ensure all reportings are performed timely to avoid non-compliance fees. -Reviews reports to ensure that no money laundering activities are taking place on the accounts. -Liase with the commercial crime division of the police. -Prepare monthly write-off cases. -Prepare monthly recovery cases. -Submission of fraud statistics in the Phoenix system. -Prepare summary of cases/findings. -Ad-hoc assignments or projects as requested by unit manager. -To Identify risk areas.



GE Money

• United Kingdom
• Banking

• Analyst

  • Sep 2008 - Dec 2011

  -Dunning on accounts.. -Proceeding Legal action -Alias with Law firm on proceedings -Dunning on accounts.. -Proceeding Legal action -Alias with Law firm on proceedings



Beukhen International

• Financial Services
• 1 - 100 Employee

• Debt Collector

  • 2005 - 2008

  Diplomatic and tactful with handling internal and external customers from all levels. Accustomed to handling sensitive, confidential records with adherence to compliance policy. Demonstrated history of producing accurate and timely reports, achieving monthly targets and increasing company revenue. Flexible and versatile – able to maintain a sense of humor under pressure. Positive attitude and portrays an optimistic and a “can do” attitude. Thrive in deadline-driven environments, committed… Show more Diplomatic and tactful with handling internal and external customers from all levels. Accustomed to handling sensitive, confidential records with adherence to compliance policy. Demonstrated history of producing accurate and timely reports, achieving monthly targets and increasing company revenue. Flexible and versatile – able to maintain a sense of humor under pressure. Positive attitude and portrays an optimistic and a “can do” attitude. Thrive in deadline-driven environments, committed and willing to go the extra mile by putting in extra time and effort to achieve team’s goals. Excellent team player and possess high team-building skills. Show less Diplomatic and tactful with handling internal and external customers from all levels. Accustomed to handling sensitive, confidential records with adherence to compliance policy. Demonstrated history of producing accurate and timely reports, achieving monthly targets and increasing company revenue. Flexible and versatile – able to maintain a sense of humor under pressure. Positive attitude and portrays an optimistic and a “can do” attitude. Thrive in deadline-driven environments, committed… Show more Diplomatic and tactful with handling internal and external customers from all levels. Accustomed to handling sensitive, confidential records with adherence to compliance policy. Demonstrated history of producing accurate and timely reports, achieving monthly targets and increasing company revenue. Flexible and versatile – able to maintain a sense of humor under pressure. Positive attitude and portrays an optimistic and a “can do” attitude. Thrive in deadline-driven environments, committed and willing to go the extra mile by putting in extra time and effort to achieve team’s goals. Excellent team player and possess high team-building skills. Show less