Experience

KIZA Restaurant Group

• United Arab Emirates
• Hospitality
• 1 - 100 Employee

• Head hostess and Events planner

  • Apr 2023 - Present

  As my first experience working and living in the cosmopolitan city of Dubai, took me time to found this amazing Company. Where my experience and ideas were welcomed. It's been a short period but Im enjoying what I do and the challenges that came in the way. • Building and Training a New Team: Oversaw the recruitment and training process for new hostess. • Reservation System: Implemented and managed an effective data base program. • Customer Experience: Ensuring that guests feel comfortable and delighted throughout their experience in the restaurant. • Brand Ambassador: Acting as a brand ambassador for the Restaurant, projecting a positive image to the clients. • Upselling and Revenue Generation: Encouraging the team to promote special offers and promotions to increase revenue. • Events Coordination: Successfully coordinated and negotiated with clients for different kind of events. Show less



Kapital Members Lounge Ltd.

• Dar es Salaam, Tanzania

• Front Of House Manager

  • May 2021 - Jan 2023

  The perfect combination of business and network is what Kapital Members Lounge provide, a platform for like-minded people to relax while enjoying the comfortable surrounding and privacy. Its been a challenge working for the first time directly for business people from diverse elite, but as I love what I do, every day I tried my best to delivery an excellent Customer Service while managing the Front House staff. Responsibilities achieved: • In charge of overall operations, overseeing and coordinating the daily activities of the Company. • Organize FOH staff training, schedules, meetings, evaluations and also promote them. • Together with the HR Manager, recruit the Front of House team. • Ensure the General Service runs smoothly. • Work closed to the Financial Manager to reach targets, analyze sales and improve the business. Customer Service side: • Developed a Loyal System to recover some Members that the Lounge previously had lost. • Build loyalty between Members and the Lounge. • Create strategies to maintain regular Members and sign new ones. • Coordinate different kind of events, reservations and meetings. • Resolves problems quickly, listening and understanding Guest complains. Show less



MSC Cruises

• Switzerland
• Travel Arrangements
• 700 & Above Employee

• Entertainment Staff

  • Feb 2020 - Apr 2020

  Although my experience with MSC Cruises was brief, it was an incredibly rewarding time. The opportunity to travel and interact with individuals from diverse cultural backgrounds while on board a cruise ship was truly fulfilling. However, the outbreak of the Coronavirus pandemic impacted the world and that was the reason for this short period in the Company. As a part of the Entertainment team: • I was responsible for greeting and welcoming passengers upon their arrival/departure and providing them a memorable experience. • Promoted and organized entertainment activities and events to enhance the overall experience of the passengers. • Helped to organize and participated in daily shows. • Decorated the areas where the activities would take place. • Socialized with passengers and guide them in case was necessary. MCS Musica is the first Musica-class cruise ship built in 2006 and operated by MSC Cruises. An amazing and life work experience. Show less



Le Grande Casino

• Tanzania
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Guest Relation Shift Manager

  • Aug 2018 - Feb 2020

  Being Guest Relations Shift Manager the last position I held in Le Grande Casino, I can say thatIt was for me the main ''school'' where I grew as a person, professionally and developed my skills in the Hospitality and Entertainment Industry.General: I was responsible for the Guest Services, and Asset locations in different venues.• Build relations with customers/ members and creating brand loyalty.• Analyze customer feedback and provide strategic direction to continuously improve overall rating.• Assist the HOD and the team whenever necessary in performing all/any job functions.• Be able to cover the same position and fulfill the same duties in the other casinobelonging to the Company if necessary.• Arrange Hotel reservations for VIP players and assist them with the casino services. Administration: I was supervising and working together with the Vault Administrator in Daily operationsof Vault Control and Cash Desk. Responsible of Players Pay Outs.• Online Casino Cashier Show less

• Guest Relations Officer

  • Jun 2017 - Jul 2018

  One of the most rewarding aspects of my role as Guest Relations was seeing return customers, indicating that they had enjoyed the experience and were satisfied with the services provided.Some of my responsibilities were: • Build relations with customers/ members and create brand loyalty whether daily visitors or members.• Coordination and supervision of all activities and services for Guests including Promotions.• Worked with Membership and Database (ACE) Registering and tracking Guests/ Members, checking general reports.• Attend special guests (VIPs players) and answer their inquiries.• Resolves problems quickly, listening and understanding Guest complains• Worked with Harbour View Hotel, doing reservations for VIP players and statements reports. • Online Casino Cashier. Show less

• Front Desk Receptionist

  • Feb 2016 - Jun 2017

  Working directly with customers on the Gaming Industry for more than a year as an Executive Hostess, I got promoted in the same Company for the position of Front Desk Receptionist. This was another step to keep on developing my skills on General Customers Services and later onward where I discovered that this is my passion.• Hotel Bookings, Airport Transfers, Personalized Service to VIP Guests.• Supervising Front Desk operations and handling all the daily activities.• Resolves problems quickly, listening and understanding Guest complains.• Deal directly with customers either by telephone, electronically or face to face.• Promotions.• Daily Shift Report Updates: Transfer and update information and follow ups of duties lookingforward to maintain communication between all team members and HOD (Head of Department)These were some of the responsibilities I was having and also perform other duties assigned by the HOD or the General Floor Manager. Show less

• Casino Executive Hostess

  • Apr 2014 - Jan 2016

  Working outside the country for the first time in the Gaming and Entertainment Industry without any experience was the biggest challenged I decided to take. My motivations were to learn, travel and started to be independent, so I took the opportunity that Le Grande Casino offered me.Responsible for:• Welcome customers and VIP players, take care of them at all time while they are in the Casino.• Promoted Casino all services. • Provide complementary according to established guidelines.• Develop and maintenance customers relations.• Participate in different kind of promotions. Show less