Experience

Crypto.com

• Singapore
• Financial Services
• 700 & Above Employee

• Global Head of Issuing, Global Business Solutions

  • Sep 2021 - Present

• Vice President, Global Business Solutions

  • Jan 2021 - Present

• Director

  • Aug 2019 - Dec 2020

• Senior Project Manager

  • Apr 2019 - Jul 2019



YouTrip

• Singapore
• Financial Services
• 100 - 200 Employee

• Senior Project & Operations Manager

  • Sep 2016 - Mar 2019

  • Responsible for the overall delivery of product launch by liaising with both external partners/ vendors and internal engineering team• Design and develop new business processes to support both the launch and operations of the new product• Conduct initial assessments with partners and vendors to determine requirements of integration, commercial agreement and implementation timeline. • Responsible for the overall delivery of product launch by liaising with both external partners/ vendors and internal engineering team• Design and develop new business processes to support both the launch and operations of the new product• Conduct initial assessments with partners and vendors to determine requirements of integration, commercial agreement and implementation timeline.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Financial Services Digital Consultant

  • Apr 2015 - Sep 2016

  • Deliver digital programs to help clients achieve the most out of mobility, analytics in order to enrich customer experiences and interactions • Develop new digital strategies and implement new technologies into existing processes to embrace technology disturbances in the industry • Design multi-channel digital customer experiences, interactions and channel distributions • Deliver digital programs to help clients achieve the most out of mobility, analytics in order to enrich customer experiences and interactions • Develop new digital strategies and implement new technologies into existing processes to embrace technology disturbances in the industry • Design multi-channel digital customer experiences, interactions and channel distributions



Hang Seng Bank

• Hong Kong
• Banking
• 700 & Above Employee

• Digital Strategy Manager

  • Feb 2014 - Apr 2015

  • Responsible for conducting in-depth research and analysis on digital trends and products• Develop and structure strategy related to banking products and services in the digital related areas• Promote and raise awareness of internet finance to related parties within the bank

• Credit Operations Manager

  • Sep 2013 - Jan 2014

  • Responsible for all aspects of the team such as daily operations, resources planning and staff development• Allocate and plan budget of team resources, design and implement effective processes and liaise with other business units for new product launch, risk control and management reporting



Hang Seng Bank

• Hong Kong
• Banking
• 700 & Above Employee

• Management Trainee - Operations Stream

  • Sep 2010 - Mar 2012

  Assistant Credit Operations Manager – SME Markets (1 year)• Acquired good knowledge of all corporate loan products including loans, trade lines, structured and treasury products.• Familiarized with credit policies, internal guidelines and documentation requirements. • Understand the operation of different in-house credit approval and operation systems, procedures relating to the administration of various loan products while complying both regulatory and organisation guidelines.Systems Implementation and Procedures Department - Credit Risk Section (4 months)• Project coordinator for an in-house credit proposal system enhancement • Developed in-depth knowledge of such system to produce test cases for the UAT and to write the procedure manual for users.IT Development Department – Treasury Section (4 months)• Conducted impact analysis and developed System Implementation Test (SIT) plan for a Group System Implementation project.• Person In Charge for the SIT and work with IT parties from London, India and HK to deal with problems arising from system dependencies.Operations Management Section – Workplace Improvement Project (6 months)• Conducted process review, activity measurements, defining the Standard Time (ST) for activities and monitor improvement progress for 2 teams.• Achieved savings of 20 hours per week, output efficiency increased over 20%



HCT Packaging

• Intern

  • Jul 2009 - Aug 2009

  • Help to source materials for the cosmetic packaging and communicate with china suppliers• Participate in meetings and to analyse and provide creative ideas on what the market wants and how our client can achieve this • Work hand in hand with other offices to meet deadlines for samples and products • Help to source materials for the cosmetic packaging and communicate with china suppliers• Participate in meetings and to analyse and provide creative ideas on what the market wants and how our client can achieve this • Work hand in hand with other offices to meet deadlines for samples and products



Bentley Communications

• Intern

  • Jun 2008 - Aug 2008

  • Engaged in different projects and responsible for researching and brainstorming ideas for new pitches • Copyrighting documents and assisting programme execution • Worked in various events such as promotion for our client McDonalds for the Beijing Olympic games • Engaged in different projects and responsible for researching and brainstorming ideas for new pitches • Copyrighting documents and assisting programme execution • Worked in various events such as promotion for our client McDonalds for the Beijing Olympic games