Esther Stringer
Managing Director at Border Crossing UX- Claim this Profile
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Topline Score
Bio
Cheryl Graham
Esther is highly professional and extremely efficient. I found her very easy to work with during the time Border Crossing Media were contracted to set up the website for CMEP. I consider her to be someone who is very knowledgeable but also very good at explaining technical jargon in easy to understand terms, and she has the precious skill of being able to read a client's needs and advise accordingly without leading the client in any way. I found the entire experience stimulating and enjoyable, and wouldn't hesitate to recommend her and her team to anyone looking to set up a bespoke website which effectively promotes their company's vision.
Cheryl Graham
Esther is highly professional and extremely efficient. I found her very easy to work with during the time Border Crossing Media were contracted to set up the website for CMEP. I consider her to be someone who is very knowledgeable but also very good at explaining technical jargon in easy to understand terms, and she has the precious skill of being able to read a client's needs and advise accordingly without leading the client in any way. I found the entire experience stimulating and enjoyable, and wouldn't hesitate to recommend her and her team to anyone looking to set up a bespoke website which effectively promotes their company's vision.
Cheryl Graham
Esther is highly professional and extremely efficient. I found her very easy to work with during the time Border Crossing Media were contracted to set up the website for CMEP. I consider her to be someone who is very knowledgeable but also very good at explaining technical jargon in easy to understand terms, and she has the precious skill of being able to read a client's needs and advise accordingly without leading the client in any way. I found the entire experience stimulating and enjoyable, and wouldn't hesitate to recommend her and her team to anyone looking to set up a bespoke website which effectively promotes their company's vision.
Cheryl Graham
Esther is highly professional and extremely efficient. I found her very easy to work with during the time Border Crossing Media were contracted to set up the website for CMEP. I consider her to be someone who is very knowledgeable but also very good at explaining technical jargon in easy to understand terms, and she has the precious skill of being able to read a client's needs and advise accordingly without leading the client in any way. I found the entire experience stimulating and enjoyable, and wouldn't hesitate to recommend her and her team to anyone looking to set up a bespoke website which effectively promotes their company's vision.
Credentials
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MRS/City & Guilds Level 2 Certificate in Market & Social Research
City & GuildsSep, 2013- Oct, 2024
Experience
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Border Crossing UX
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Managing Director
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Nov 2009 - Present
I am the Managing Director at Border Crossing UX, a user experience design agency based in Edinburgh and London. We create environments and processes that stimulate organisations to think progressively and solve business challenges. For over 10 years, our research, facilitation, strategy and user centred design services have produced profitable outcomes across sectors. My role is varied and exciting including running the operations of the business as well as working with Clients directly as: a facilitator (specialising in large scale design thinking facilitation); user research; user experience designer; service designer; project manager; programme manager and analyst.
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Scottish Widows
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United Kingdom
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Financial Services
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700 & Above Employee
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Voice of the Customer
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Jan 2009 - Nov 2009
I worked as the Voice of the Customer for both the IFA Channel and the Corporate Channel at Client Services, Edinburgh. I used and collated feedback from a variety of media to make process improvements that mattered to our Key Customers. I use the information from both surveys and direct contact with Financial Advisors to produce and implement strategic recommendations to drive Customer Satisfaction and Customer Loyalty.
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Service Development Support
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Jun 2008 - Jan 2009
I worked as a relationship manager support staff within Client Services' Service Development department.My role consisted of developing relationships with both our Sales staff and external Independent Financial Advisors. I managed and facilitated escalated cases, coordinated conference calls for problem servicing areas, analysed business submissions and developed communications for the company.
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Call Consultant
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Nov 2006 - May 2008
I joined Scottish Widows following the completion of my degree as a call consultant in the Divisional Contact Centre. I handled enquiries regarding pensions and assurance policies with various customer types. The enquiries were varied and often complex requiring an excellent knowledge of the product but also the ability to handle Customer relationships.
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Education
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1999 - 2006
The University of Edinburgh
BSc (hons), Astrophysics -
1992 - 1999
Streatham Hill and Clapham High
