Esther Wanjiru
Customer Service Account Representative at Directline Assurance- Claim this Profile
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Bio
Credentials
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Skills in global marketing
ISO - International Organization for StandardizationJan, 2019- Oct, 2024 -
CPA part 1
kasnebJan, 2014- Oct, 2024
Experience
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Directline Assurance
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Information Services
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1 - 100 Employee
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Customer Service Account Representative
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Feb 2020 - Present
Responsible for receipt of premium, underwriting risks as requested by the customer in application of the company standard procedures, posting all customer transactions and offering quality customer service. Responsible for receipt of premium, underwriting risks as requested by the customer in application of the company standard procedures, posting all customer transactions and offering quality customer service.
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Customer Service Representative
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Jun 2018 - Present
My duties as a customer service representative entailed: Handling large volumes of incoming calls, and chats in a timely,polite and professional manner, use of CRM software to record customer issues and also as a point of escalation, attending activations, continuous collaboration with the customer service department through mails, one on one meetings on how to best serve and improve products for our customers. My duties as a customer service representative entailed: Handling large volumes of incoming calls, and chats in a timely,polite and professional manner, use of CRM software to record customer issues and also as a point of escalation, attending activations, continuous collaboration with the customer service department through mails, one on one meetings on how to best serve and improve products for our customers.
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Samkara insurance
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India
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Front Desk Representative
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Feb 2017 - Feb 2018
Handling of customers via calls and one on one basis, computation of insurance premiums, printing and issuing of insurance covers, claim follow ups via e-mail and general office nanagement Handling of customers via calls and one on one basis, computation of insurance premiums, printing and issuing of insurance covers, claim follow ups via e-mail and general office nanagement
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Kenya Flower Council
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Kenya
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Non-profit Organization Management
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1 - 100 Employee
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Assistant Office Manager
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Sep 2010 - Dec 2010
Managing visitors in the office, handling all of the councils calls, making travel arrangements, managing the CEO's diary, attending flower fairs and general office managements Managing visitors in the office, handling all of the councils calls, making travel arrangements, managing the CEO's diary, attending flower fairs and general office managements
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Education
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Maseno University
Bachelor of Science - BSC, Applied Statistics
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