Esther Roberts

Membership Support Advisor at Babylon
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, UK

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Bio

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Credentials

  • Food Allergens
    Flow Hospitality Training Ltd
    May, 2019
    - Oct, 2024
  • Food safety Level 1
    Flow Hospitality Training Ltd
    May, 2019
    - Oct, 2024
  • Health and Safety Level 1
    Flow Hospitality Training Ltd
    May, 2019
    - Oct, 2024
  • Licensing and Social Responsibility
    Flow Hospitality Training Ltd
    May, 2019
    - Oct, 2024
  • First Aid training for young people
    British Red Cross
    Oct, 2016
    - Oct, 2024

Experience

  • Babylon
    • United Kingdom
    • Hospitals and Health Care
    • 400 - 500 Employee
    • Membership Support Advisor
      • Aug 2021 - Present

      - First line support for members including email, live chat and telephone support. - Managed the communication channels between the clinicians and the Babylon team - Managed the clinician database and other administration process - Provided direct support to patients and GPs while developing SOPs and processes for roll-out across broader team - First line support for members including email, live chat and telephone support. - Managed the communication channels between the clinicians and the Babylon team - Managed the clinician database and other administration process - Provided direct support to patients and GPs while developing SOPs and processes for roll-out across broader team

  • Sitel Group
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Advisor
      • Dec 2020 - Aug 2021

      • Made outbound calls on behalf of the NHS Test and Trace Programme. • Assisted with track and trace contact case forms via phone-call. • Provided contacts with correct self-isolating advice. • Offered support and allocated assistance to those who are in need. • Utilised listening skills while capturing the data of contacts and registering onto system database. • Carried out safeguarding and welfare procedure while dealing with each contact via phone-call. • Made outbound calls on behalf of the NHS Test and Trace Programme. • Assisted with track and trace contact case forms via phone-call. • Provided contacts with correct self-isolating advice. • Offered support and allocated assistance to those who are in need. • Utilised listening skills while capturing the data of contacts and registering onto system database. • Carried out safeguarding and welfare procedure while dealing with each contact via phone-call.

  • Syft
    • United Kingdom
    • Software Development
    • 100 - 200 Employee
    • General Staff
      • Jul 2018 - Dec 2020

      • Provided high standards of visitor care when welcoming visitors to the premises. • Assisted with the preparation of food and drink in the kitchen areas. • Demonstrated fast pace waiting skills while serving guests in the restaurant. • Served customers efficiently while using an electric till. • Provided high standards of visitor care when welcoming visitors to the premises. • Assisted with the preparation of food and drink in the kitchen areas. • Demonstrated fast pace waiting skills while serving guests in the restaurant. • Served customers efficiently while using an electric till.

  • The Hospitality Company
    • United Kingdom
    • Hospitality
    • 1 - 100 Employee
    • Waiting Staff
      • Oct 2017 - Jul 2018

      - Demonstrated fast pace waiting skills obtained through hospitality training while serving guests at an event. - Worked within a team to assist with the dinner table layouts for specific events. - Provided excellent customer service when presenting guest with desired food - Demonstrated fast pace waiting skills obtained through hospitality training while serving guests at an event. - Worked within a team to assist with the dinner table layouts for specific events. - Provided excellent customer service when presenting guest with desired food

  • Bongo's Restaurant
    • Montpelier, Jamaica
    • Cashier Customer Service
      • Jun 2017 - Jul 2017

      -Dealt with customer inquires and utilised problem solving skills to handle and resolve issues. -Carried out customers' cash payment transactions using a computerised till. -Worked within a team to provide high quality and memorable service to customers on a daily basis. -Assisted with the cleaning and tidying of the restaurant, including floors, tables and food preparation areas. -Handled the checking of inventories as well as the replenishment of stock. - Worked within a team to assist with the day to day operations of the restaurant. Show less

Education

  • The University of Northampton
    Bachelor's degree, Sociology
    2018 - 2021
  • City and Islington College
    A levels, Psychology, Sociology and Media Studies
    2016 - 2018
  • The City Academy, Hackney
    GCSEs, 11 Subjects
    2011 - 2016

Community

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