Experience

PACCAR Parts

• United States
• Truck Transportation
• 500 - 600 Employee

• Pricing Strategy Analyst

  • Apr 2022 - Present

• Volume Sales Analyst

  • Nov 2020 - Apr 2022

• International Customer Service

  • Apr 2018 - Nov 2020

  I was responsible of managing assigned customer accounts from Latin America to ensure customer service satisfaction.I supported the Regional Manager in handling sales and responsible for all customer service issues for the territory. I had constantly communication with multiple parties and departments (logistics, marketing, credits and returns, MDI, Technical research, materials, and so is with domestic and international vendors, freight forwarders and shipping companies) as many customer inquiries require a high level of communication.Responsible for building intransit reports, tracking back orders, providing parts lead time and availability, updating client with status, order entry with marketing and promotions.I was constantly multitasking using emails, TCS tool to track number of cases, phone and personal cellphone in order to follow up and give the customer service the best experience.I used tools such as six sigma to improve proceses.I thoroughly enjoy solving problems and complicated tasks, am a quick learner who is always willing to help. Show less



Neighborcare Health

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Customer Service Representative

  • Jul 2017 - Apr 2018



QI Enterprise

• Greater Seattle Area

• Customer Relations Specialist

  • Jul 2015 - Jul 2017

  Managing client relations to improve the customer experience in an online start-up Managing client relations to improve the customer experience in an online start-up



Tyson Foods

• United States
• Food and Beverage Manufacturing
• 700 & Above Employee

• Production and Quality Supervisor

  • Jun 2011 - Dec 2013

  My objective was to increase the profits of either microenterprises, which I was responsible for, by reducing waste, continuously improving its processes for quality assurance, auditing the implementation of 5S and the implementation of procedures according to the company manual; as well as continuous improvement in procedure manuals, using methodologies such as Six Sigma. • Responsible for meeting monthly goals in poultry processing • Provide the contractors with technical advice to achieve the best quality and productivity of each microenterprise. • Management of employees • Making positive decisions under pressure • Teamwork • Time management Show less