Global Product Manager

• Nov 2021 - Present

Global responsibilities for document automation and management, data transformation and invoice automation solutions. Developing the offering and delivering value to delight customers.

Project Manager

• Aug 2019 - Nov 2021

Transforming business payments and processes for companies and financial institutions around the world. -Delivery focused, exceeded personal monthly target, achieved 200% filling revenue gaps within department.- Coached collaborative ways of working with customers where deals have previously failed, resulting in closure of sales and successful delivery of solutions removing reliance on 3rd Parties.- Thinks like an owner, remediates deficiencies in processes, resulting in joined up approach with Product Team and Service Delivery Team to capture customer product enhancement requests.- Leads the way, collaborated with pre-sales to enhance sales scoping process, leading to more effective outputs for both the Customer and Bottomline.- Role models best practice with colleagues, inspires uptake of tools (Jira), resulting in a strengthened team. Show less

Project Manager

• Apr 2018 - Aug 2019

The UK’s largest water and wastewater company, every day, serves 15 million customers across London and the Thames Valley. - Spearheaded a team that designed, produced and delivered TW’s most comprehensive training and induction programme within a two-week timeframe. - Used industry network to form collaborative relationships with public services in Gloucestershire and Surrey, leading to a model ready to roll out. - Led a cross-functional team to pilot validation of customer support sites, used latest technology and data; incorporated into live response maps, enhanced decision making and customer response. - Created and deployed real-time business wide incident response processes for prolonged water outage incidents resulting in robust support for customers. Show less

Gap Year - Airport Transfer Manager/Chalet Host

• Dec 2016 - Dec 2017

Took opportunity of a lifetime to follow passion to live and work in France; improved ability to speak French and Snowboard. - Ensured hundreds of clients reached their destination in a timely manner - Coordinated a multicultural airport transfer team across the French Alps - Delivered dream holidays in the French Alps, customer needs met and expectations surpassed Thames Valley Police, NTT Security, Audi, Incentive FM facilities and Nissan Temping at various organisations whilst pursuing permanent job opportunities. Show less

Senior Project and Performance Officer

• Feb 2015 - Dec 2016

Committed to working together to continue make the borough a great place to live, work and enjoy.- Project management of £500k office refurbishment, enabled hot desking and consolidation of offices.- Delivered contingency planning for the 2012 Olympic Road Cycling and Torch Relay; enabling largest safest community celebrations in the borough. - Selected to be part of a Talent Management Programme, undertook group project work, broadened organisational network and sphere of influence. Show less

Contingency Planning Officer

• Nov 2010 - Feb 2015