Experience

Taxmingo

• Nigeria
• Financial Services
• 1 - 100 Employee

• Customer Service Lead

  • May 2020 - Present

  TaxMingo.com is a tax automation company helping small business file their taxes with use the internet by auto-matching each business with verified tax consultants. My role as the customer service lead is to ensure that every customer gets the best experience. These includes. * Setting up the customer service unit for the company and creating standard operation processes for the customers service team. * Creating and ensuring strong communications channels between the customer service unit and consultants managing various SMEs accounts. * Setting up standards for ensuring that Taxmingo customers get the best tax representation from Taxmingo especially in terms of communications with the customer service team. * Managing the various teams in charge of inbound communication channels through which Taxmingo customers make enquiries. These channels include: chats, social media, calls, emails and physical visits. * Creating and presenting customer service reports to the management team on a monthly basis. * Recommending ways that the company optimize our processes to better satisfy Taxmingo customers. Show less



Access Bank Plc

• Nigeria
• Banking
• 700 & Above Employee

• Customer Service Officer

  • Apr 2019 - Apr 2020

  * Enrolling customers on Bank Verification Number portal. * Profiling and cross-marketing banks products to customers * Engaging customers to ascertain their exact issue on their account and proffering lasting solutions. * Migrating customers from the old product(account) to other new suitable product that gives them easy access to their account. * Engaging vendors for prompt supply of daily consumables as may be required at the branch. * Periodical checks of stationary in use at the branch and requesting same from the central store. * Maintaining mandate on customer account as requested by the customer. * Maintaining and effecting changes on customers account as the case may require. * Attending to different customers complaints by effecting the required changes on the portal within SLA * Enrolling customers on USSD and mobile applications for easy access by the customers. * Proper documentation of each request/complaints as filled by the customer upon their visit to the branch. * Proper filling of account opening packages filled by the customers. * Attending to any other AD-hoc duties as may be required. Show less



Diamond Bank Plc

• Nigeria
• Financial Services
• 700 & Above Employee

• Branch Secretary

  • 2007 - 2019

  * Rendering flawless administrative and secretarial functions * Receiving visitors, enquiries and telephone call. * Performing all branch administrative functions. * Taking minutes and assisting in producing brief for meetings. * Proper handling of all enquiries and demands. * Ensuring orderliness and neat work area Managing correspondences. * Arranging meeting and timely reminders. * Mail management by ensuring prompt channeling of mails to appropriate officers. * Filling and indexing General ad hoc duties. Show less



Okpokwu Local Government.

• National Youth Service Corps

  • 2006 - 2007

  * Proper documentation and filling. * Proper handling of inbound and outbound mail. * Community development by imparting knowledge to the pupils of the local primary school. * Managed the local governments vocational knowledge training during which over 200 youths were trained in bead craft and hat making. The program was later identified as the most impactful program by the local government. * Proper documentation and filling. * Proper handling of inbound and outbound mail. * Community development by imparting knowledge to the pupils of the local primary school. * Managed the local governments vocational knowledge training during which over 200 youths were trained in bead craft and hat making. The program was later identified as the most impactful program by the local government.



Neimeth Pharmaceutical International Company (Pfizer)

• Secretary

  • Aug 2002 - Feb 2003

  * Managing inbound and outbound calls for the unit. * Creating and managing daily itineraries for the unit head. * Creating and documenting monthly reports of activities engaged by the unit. * Managing inbound and outbound calls for the unit. * Creating and managing daily itineraries for the unit head. * Creating and documenting monthly reports of activities engaged by the unit.



Obokun Community Bank, Ibokun

• Secretary to Branch Manager

  • Feb 2002 - Jun 2002

  * Responsible for creating a functional office environment. * Maintaining an effective document and filing management system. * Performing all office administrative functions. * Any other administrative duties assigned. * Responsible for creating a functional office environment. * Maintaining an effective document and filing management system. * Performing all office administrative functions. * Any other administrative duties assigned.