Esther Nyaga
Volunteer at Grace Place- Claim this Profile
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Topline Score
Bio
Alex Kirimi, MBA, PMP®
Esther is truly a pleasure to work with! She is passionate about Onmobile's products and Business Management, she always goes the extra mile to come up with creative strategies to increase revenue for her clients. She handles herself well. She is patient, hardworking and a good listener. Esther has a good understanding of the Business and Market and has built a good base of contacts over time . She will be a good asset to any organisation.
Christine Magu
Esther is an industrious individual who pays very keen attention to detail. She is of a strict, thorough and result oriented nature.
Alex Kirimi, MBA, PMP®
Esther is truly a pleasure to work with! She is passionate about Onmobile's products and Business Management, she always goes the extra mile to come up with creative strategies to increase revenue for her clients. She handles herself well. She is patient, hardworking and a good listener. Esther has a good understanding of the Business and Market and has built a good base of contacts over time . She will be a good asset to any organisation.
Christine Magu
Esther is an industrious individual who pays very keen attention to detail. She is of a strict, thorough and result oriented nature.
Alex Kirimi, MBA, PMP®
Esther is truly a pleasure to work with! She is passionate about Onmobile's products and Business Management, she always goes the extra mile to come up with creative strategies to increase revenue for her clients. She handles herself well. She is patient, hardworking and a good listener. Esther has a good understanding of the Business and Market and has built a good base of contacts over time . She will be a good asset to any organisation.
Christine Magu
Esther is an industrious individual who pays very keen attention to detail. She is of a strict, thorough and result oriented nature.
Alex Kirimi, MBA, PMP®
Esther is truly a pleasure to work with! She is passionate about Onmobile's products and Business Management, she always goes the extra mile to come up with creative strategies to increase revenue for her clients. She handles herself well. She is patient, hardworking and a good listener. Esther has a good understanding of the Business and Market and has built a good base of contacts over time . She will be a good asset to any organisation.
Christine Magu
Esther is an industrious individual who pays very keen attention to detail. She is of a strict, thorough and result oriented nature.
Credentials
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Content Creation: Strategy and Tools
LinkedInNov, 2022- Oct, 2024 -
Verified International Academic Qualifications
World Education ServicesOct, 2022- Oct, 2024 -
Managing Your Energy
LinkedInJun, 2021- Oct, 2024 -
The Top Three Negotiation Myths
LinkedInJun, 2021- Oct, 2024 -
Unlocking Your Potential
LinkedInJun, 2021- Oct, 2024 -
Advanced Business Development: Communication and Negotiation
LinkedInMay, 2021- Oct, 2024 -
How to Stand Out
LinkedInMay, 2021- Oct, 2024 -
Leadership Mindsets
LinkedInMay, 2021- Oct, 2024 -
The Six Morning Habits of High Performers
LinkedInMay, 2021- Oct, 2024 -
Using Questions to Foster Critical Thinking and Curiosity
LinkedInMay, 2021- Oct, 2024 -
What You Need to Know to Get Started with Your Training Program
LinkedInMay, 2021- Oct, 2024 -
B2B Foundations: Social Media Marketing
LinkedInMar, 2021- Oct, 2024 -
Business Development Foundations
LinkedInMar, 2021- Oct, 2024 -
Business Development: Strategic Planning
LinkedInMar, 2021- Oct, 2024 -
Empathy for Sales Professionals
LinkedInMar, 2021- Oct, 2024 -
How to Make Strategic Thinking a Habit
LinkedInMar, 2021- Oct, 2024 -
Leading with Emotional Intelligence
LinkedInMar, 2021- Oct, 2024 -
Learning YouTube SEO
LinkedInMar, 2021- Oct, 2024 -
Pricing Strategy Explained
LinkedInMar, 2021- Oct, 2024 -
Strategic Thinking
LinkedInMar, 2021- Oct, 2024 -
Transitioning from Manager to Leader
LinkedInMar, 2021- Oct, 2024 -
Aligning Customer Experience with Company Culture
LinkedInFeb, 2021- Oct, 2024 -
Creating a Positive Customer Experience
LinkedInFeb, 2021- Oct, 2024 -
Diversity, Inclusion, and Belonging
LinkedInFeb, 2021- Oct, 2024 -
How to Crush Self-Doubt and Build Self-Confidence
LinkedInFeb, 2021- Oct, 2024
Experience
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Grace Place
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United States
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Religious Institutions
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1 - 100 Employee
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Volunteer
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Feb 2023 - Present
• Assist with the operation of the food bank by packaging hampers, stock replenishment, and helping clients who come to shop for food • Help with setting up, serving, and cleaning up for the community dinner service • Help fulfill food orders from member agencies by picking pre-packaged food boxes from shelves and stacking them on pallets. • Help sort donated food and/or re-package bulk food items in preparation for shipping to Grace Place member food banks in the city. • Help administrative staff by volunteering at the Welcome Centre, fundraising, finance, and/or other departments • Help support our seasonal food drives by registering as a Special Event Volunteer • Line control. Show less
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Centum Learning Limited
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India
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IT Services and IT Consulting
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1 - 100 Employee
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Program Coordinator and Content Lead Africa
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Sep 2020 - Jan 2023
Program Coordination: Collaborated with cross-functional teams to plan, organize, and execute training programs in alignment with our company's goals and objectives. Conducted thorough research on training needs, market trends, and industry best practices in Africa to develop relevant and impactful programs. Maintained strong relationships with program partners, trainers, and stakeholders, fostering collaborative and productive working relationships. Content Development and Management: Led the development and curation of training content, ensuring its relevance, accuracy, and alignment with the needs of participants in Africa. Conducted needs assessments to identify gaps in training materials and collaborated with subject matter experts to create engaging and comprehensive content. Incorporated innovative instructional design techniques and adult learning principles to enhance the effectiveness of training materials. Managed the content review and revision process, ensuring regular updates and improvements based on participant feedback and industry changes. Quality Assurance: Implemented quality assurance processes to monitor the delivery and effectiveness of training programs. Conducted evaluations and assessments to measure the impact of training initiatives and gather feedback from participants. Analyzed data and feedback to identify areas of improvement and implemented necessary changes to enhance program quality. Maintained documentation and records of program activities, including participant attendance, evaluations, and certifications. Team Collaboration: Collaborated with trainers and subject matter experts to ensure their understanding of program objectives and requirements. Provided guidance and support to trainers throughout the delivery of training programs, addressing any challenges or concerns that arose. Fostered a collaborative and inclusive work environment, promoting open communication and knowledge sharing among team members. Show less
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PLAY
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Business Consulting and Services
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1 - 100 Employee
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Program Manager and Innovative Lead
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Jun 2019 - Sep 2020
• Program Management: I was responsible for overseeing and managing multiple content programs within the company. This involved developing program objectives, creating timelines, setting milestones, and ensuring the successful execution of each program. I worked closely with cross-functional teams to ensure seamless coordination and alignment with organizational goals. • Strategic Planning: I played a crucial role in developing and implementing strategic plans for the content company. This included analyzing market trends, identifying new opportunities, and devising strategies to stay ahead of the competition. I worked collaboratively with the leadership team to align our content offerings with the evolving needs of our target audience. • Innovation and Creativity: As the Innovative Lead, I fostered a culture of innovation within the company. I encouraged creative thinking, explored new ideas, and implemented innovative approaches to content creation and delivery. I led brainstorming sessions, facilitated ideation processes, and promoted a dynamic environment that embraced experimentation and out-of-the-box thinking. • Collaboration and Stakeholder Management: I actively collaborated with internal and external stakeholders to drive program success. This involved working closely with content creators, editors, designers, and other team members to ensure seamless workflow and high-quality content production. I also engaged with clients, partners, and industry experts to understand their needs and incorporate their feedback into our programs. • Performance Monitoring and Evaluation: I implemented robust monitoring and evaluation processes to assess program performance. I tracked key performance indicators (KPIs), analyzed data, and identified areas for improvement. I used this information to make data-driven decisions, optimize program outcomes, and continuously enhance the content company's offerings. Show less
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OnMobile Global Limited
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India
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Telecommunications
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700 & Above Employee
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Customer Support Specialist
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Jan 2014 - May 2019
1. Customer Support: • I assessed customer needs and provided accurate and comprehensive information about our products and services. • Troubleshooting and resolving customer issues were my top priorities, escalating them to the appropriate teams when necessary and ensuring timely resolution. • I maintained thorough and accurate documentation of customer interactions, inquiries, and resolutions in the CRM system. • Proactive follow-up with customers was crucial to ensure their satisfaction and address any additional concerns or questions. 2. Technical Support: • I provided technical assistance and support to customers regarding the setup, configuration, and usage of our VAS products and services. • Collaborating with the technical team, I troubleshooted and resolved complex technical issues, ensuring a high level of customer satisfaction. • Guiding customers through step-by-step instructions, troubleshooting procedures, and best practices to optimize their experience with our products was part of my daily responsibilities. 3. Customer Relationship Management: • Building and maintaining strong relationships with customers was vital to understand their business needs and requirements. • I acted as a customer advocate within the organization, conveying customer feedback, concerns, and suggestions to relevant teams for continuous improvement. • Identifying opportunities to upsell and cross-sell additional products and services, I worked closely with the sales team to generate revenue growth. 4. Product Knowledge and Training: • Staying updated on product features, enhancements, and industry trends allowed me to effectively address customer inquiries and provide accurate information. • Participating in ongoing training sessions and workshops deepened my knowledge of our VAS products and services. • I actively contributed to the creation and maintenance of customer support documentation, including FAQs, user guides, and knowledge base articles. Show less
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Brand Strategist
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Aug 2012 - Dec 2013
1. Brand Strategy Development: • Conducted thorough market research, competitor analysis, and customer insights to understand market trends, identify target audiences, and uncover opportunities for brand differentiation. • Collaborated with clients to define their brand vision, mission, values, and unique selling propositions that aligned with their business objectives. • Developed comprehensive brand strategies, including brand positioning, messaging frameworks, and brand architecture, to guide the client's brand identity and communication efforts. • Provided strategic recommendations on brand naming, visual identity, and brand experience to ensure consistency and cohesiveness across all touchpoints. 2. Brand Communication: • Developed integrated brand communication plans that effectively conveyed the client's brand message and resonated with the target audience. • Collaborated with the creative team to develop compelling and engaging brand narratives, storytelling, and content strategies. • Created brand guidelines and style guides to ensure consistent application of brand elements across various channels, including digital, print, social media, and advertising. • Provided guidance and direction on brand voice, tone, and messaging to maintain brand authenticity and consistency in all communication efforts. 3. Client Collaboration and Relationship Management: • Collaborated closely with clients to understand their business objectives, challenges, and target market, developing tailored brand strategies that met their specific needs. • Presented and communicated brand strategies and recommendations to clients, guiding them through the strategic decision-making process. • Established strong client relationships, serving as a trusted advisor and consultant, and providing ongoing support and guidance to ensure successful brand implementation. Show less
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Conference Planner
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Sep 2011 - Jul 2012
1. Conference Planning and Coordination: • Collaborated closely with clients to understand their event objectives, target audience, and budget constraints. • Conducted comprehensive venue research and selection, negotiating contracts and managing vendor relationships to ensure a seamless and cost-effective execution. • Developed detailed project plans, including timelines, budgets, and resource allocation, to ensure all aspects of the conference were planned and executed efficiently. • Oversaw logistical arrangements, including transportation, accommodation, audio-visual equipment, and catering, to create a seamless and engaging conference experience. 2. Program Development: • Collaborated with clients, subject matter experts, and industry professionals to develop compelling and relevant conference agendas, incorporating keynote presentations, panel discussions, workshops, and networking opportunities. • Secured and managed high-profile speakers, ensuring their participation aligned with the conference theme and objectives. 3. On-site Event Management: • Oversaw all aspects of on-site event management, including registration, attendee check-in, room setup, audio-visual coordination, and managing event staff and volunteers. • Ensured a smooth flow of the conference, promptly addressing any issues or concerns that arose during the event. • Coordinated with vendors, exhibitors, and sponsors to ensure their needs and expectations were met, fostering positive relationships and maximizing their involvement in the conference. 5. Post-event Evaluation and Reporting: • Conducted post-event evaluations, including gathering attendee feedback, analyzing event metrics, and identifying areas for improvement. • Prepared comprehensive post-event reports summarizing key insights, successes, and recommendations for future conferences. • Maintained a database of contacts and feedback from attendees and stakeholders for future reference and marketing purposes. Show less
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Equity Bank Limited
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Financial Services
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700 & Above Employee
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Clearing Officer
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Dec 2009 - Aug 2011
Participate in the development, planning and execution of the clearing operations strategy of the Bank Manage and effectively oversee accurate and timely remittance of outward clearing files to CBK (Cheques deposits and EFT payments) Manage processing and download of all inward clearing files from CBK to all branches daily review of branch reconciliation in relation to all branch clearing suspense accounts Ensure timely resolution to clearing queries from within the bank as well as from other banks Ensuring that the clearing bank software is updated to KBA standards from time to time Show less
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Community Mobilizer Volunteer
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May 2009 - Oct 2009
Execute the mobilization, implementation and oversight of the community outreach component of the project Responsible for the selection and training of community workers, trainees and volunteers in close consultation with the Project Coordinator Provide technical support and supervision to the community workers, trainees and volunteers Responsible for community sensitization and mobilization regarding health, hygiene, sanitation and their role in urban development / shelter initiatives in close consultation with the Project Coordinator Adhere to and maintain timely and quality (results based) monthly reporting system Establishing and maintenance of the community data base Show less
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Education
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2011 - 2013
Kenya Methodist University
Master of Business Administration (M.B.A.), Strategic Management -
2006 - 2010
Daystar University
Bachelor of Arts (B.A.), Community Development
Community
