Experience

Tacoma Rescue Mission
• United States
• Non-profit Organizations
• 1 - 100 Employee
• Digital Marketing Intern

  • Feb 2023 - Present


KARIRANA ESTATES LIMITED | EDEN TEA

• Kenya
• Manufacturing
• 1 - 100 Employee

• Digital media representative

  • May 2022 - Oct 2022

  • Used social media marketing tools to create and maintain company's brand e.g hootsuite • Worked with marketing manager to develop social media marketing campaigns • Interacted with customers and other stakeholders via company's social media accounts e.g facebook, instagram, linkedin and twitter • Analyzed company's digital marketing plan and social media strategy and identifying strategic weaknesses and making recommendations for improvements to marketing manager • Reacted, responded, and executed quickly on ad-hoc or real-time opportunities. • Set key performance indicators (KPIs) for social media campaigns, such as targets for certain number of followers ,shares likes and measuring campaign's performance against KPIs • Designed graphics for social media post using Canvas and Adobe Photoshop and created content calendar • Generated monthly report for all social media account • Created Budget for paid advertisements e.g pay per click • Grew and nurtured fan activity (conversations, friend tags, shares) and community size – helping to drive performance that aligns with strategic KPIs. • Updated website content • Received and answered phone calls Show less



SEVENTH DAY ADVENTIST CHURCH

• United States
• Religious Institutions
• 400 - 500 Employee

• Volunteer

  • Apr 2011 - Oct 2022

  • Assisted with special programs for both Pathfinder and Adventurers clubs. • Used strong interpersonal communication skills to convey information to the team under me and the church. • Supported engaging, fun and smooth-running events by helping with organization and planning. • Coordinated food, clothing and for disadvantaged individuals and families in our Community. • Planned and delivered numerous activities and special events for programs and services e.g Vocational Bible School for children • Supported Pathfinder club with clerical work and other office tasks. • Taught children during Sabbath School in kindergarten, beginner and primary classes. Show less



Fiberlink Limited

• Kenya
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Technical Support

  • Jan 2021 - Dec 2021

  • Assisted sales team by creating and maintaining supporting data files. • Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems. • Partnered with sales, operations and field service teams to coordinate solutions. • Troubleshot problems with software, hardware and networking for users online • Worked within task management system to receive, manage and close support requests. • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs. • Recognized escalation needs and connected customers with advanced support staff. • Crafted intelligent, professional responses to emailed and web chat customer questions. • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Recommended products to customers, thoroughly explaining details. • Educated customers about billing, payment processing and support policies and procedures. • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. • Maintained up-to-date knowledge of product and service changes. • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Show less



Self-Employed

• Real Estate
• 1 - 100 Employee

• Self Employed

  • Jan 2010 - Dec 2020

  • Determined business plan, mission statement and vision in transport and service industry • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires. • Trained new employees on proper protocols and customer service standards. • Interviewed and hired strong candidates for team openings, job boards and social media to find applicants and customers • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. • Managed daily operations of the business, orchestrating forward-thinking strategies to accomplish profit and expansion goals. • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Show less