Esther N.
Community Manager/Community Growth at Nairobi Garage- Claim this Profile
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Bio
Experience
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Nairobi Garage
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Kenya
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Executive Offices
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1 - 100 Employee
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Community Manager/Community Growth
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Jan 2020 - Present
Community building and managing member base needs through creating and promoting community events.Business development and supporting community growth.Customer service and retention- Handle request and mitigate any complaints.Enforcing membership policies according to license agreement.Service necessary operations.Conduct onboarding for new members. Community building and managing member base needs through creating and promoting community events.Business development and supporting community growth.Customer service and retention- Handle request and mitigate any complaints.Enforcing membership policies according to license agreement.Service necessary operations.Conduct onboarding for new members.
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Artisans Manager
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Sep 2018 - Nov 2019
Led and equip a team of artisans in the Mara and Kajiado community in producing custom fashion items.Go between for Toronto design team and Kenya production team. Production: Receive, distribute and allocate purchase orders from Toronto along to the production team. Build production schedules and ensure timelines are met. Compile and authorize payments for mamas.Coordinate all local purchases and input sourcing. Dealing with suppliers and negotiating for deals. Work closely with Supply Chain Team to ensure proper packing and shipping of individual purchase order to desired destinations. Manage a team of coordinators to ensure production needs are met.
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Business Associate/Office Manager
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Dec 2017 - Sep 2018
Oversee office operations.Handle correspondences, filing and main administrative roles.Respond and manage client inquiries, complaints and professionally attend to all requests.Oversee the marketing and business development operations..Liaise with suppliers, purchase and track office supplies.Oversee office staff.Prepare and submit monthly report to the CEO. Oversee office operations.Handle correspondences, filing and main administrative roles.Respond and manage client inquiries, complaints and professionally attend to all requests.Oversee the marketing and business development operations..Liaise with suppliers, purchase and track office supplies.Oversee office staff.Prepare and submit monthly report to the CEO.
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Westwood Hotel
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Australia
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Travel Arrangements
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1 - 100 Employee
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Sales and Marketing Executive
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Jan 2014 - Jun 2015
Responsible for maintaining hotel visibility.Represent the hotel in the marketplace and develop relationship with key accounts.Continuously developing the hotel brand through efficient marketing, relationship building and maintaining of high ethical standards. Attending tourism trade fairs and exhibitions Handling client logistics and bookings, allowing for airport pick up/drop off along with accurate recording of their stay and feedback Liaising with other departments to ensure smooth control of any and all events held at the hotel. Enter contracts with key accounts with companies, agencies, NGOs’ and individuals on behalf of the hotel while protecting the hotels best interest.
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marcus evans Group
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Ireland
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Events Services
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700 & Above Employee
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Telesales Executive
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Aug 2013 - Dec 2013
Maintained and developed relationships with existing and potential clients.Acted as a direct contact between the company and its existing potential marketsAllowed clients to feel that an excellent business relationship had been developed and rapport established, leaving all the doors open for future business Monitored and reviewed the performance of existing clients’ accounts and took corrective action as appropriate in order to achieve sales targets Obtained orders, and established new accounts by planning and organizing daily work schedule to call on existing or potential customers Aggressively sold the company products by describing their features and benefits to potential customers.
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Education
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Kenya Methodist University
Bachelor of Business Administration (B.B.A.), Marketing -
Zetech University
Certificate, Proffessional Certification -
Kenya Polytechnic University College
Certificate, Mathematics