Experience

Beach Rotana

• United Arab Emirates
• Hospitality
• 300 - 400 Employee

• Lobby ambassador

  • Oct 2015 - Present

  Offering consistently professional, friendly and warm welcome to the guest. Offering and serving Arabic coffee and dates while representing all standards of the Arabian cultural connection program, and interact with the guest using the coffee and dates station. Being available for guest at all the times as a point of conduct. Escorting guest to check-in point, and registering them using tablet. Supplying information of the hotel and responding to guest queries. Bidding farewell to departing guest and inquire about their satisfaction. Greeting the guest on their way to breakfast. Promoting the restaurant special offers and packages at the hotel. Extending personal service and attention to all guests, with particular emphasis to club lounge and VIP guest. Making the Arabic coffee. Managing effectively and efficiently guest request, inquires and complaints. Show less

• lobby ambassador

  • Oct 2015 - Present