Experience

Footsteps2Brilliance ®

• United States
• E-Learning Providers
• 1 - 100 Employee

• Client Support Manager

  • Oct 2023 - Present

• Customer and Tech Support

  • Aug 2022 - Oct 2023



109 Digital

• Advertising Services

• Remote Assistant

  • Jun 2022 - Present

  Remote Acting as the assistant to a digital agency specializing in digital marketing, web development, and infrastructure to ensure successful campaigns and high client conversion rates. *Listen to recorded calls (English/ Spanish) from marketing campaigns, adding tags and notes for review by the SEM manager and account lead. * Update marketing records to reflect any new or updated leads from marketing campaigns. * Work with SEM manager to review search queries, keywords, and ad copy… Show more Acting as the assistant to a digital agency specializing in digital marketing, web development, and infrastructure to ensure successful campaigns and high client conversion rates. *Listen to recorded calls (English/ Spanish) from marketing campaigns, adding tags and notes for review by the SEM manager and account lead. * Update marketing records to reflect any new or updated leads from marketing campaigns. * Work with SEM manager to review search queries, keywords, and ad copy for Spanish language PPC campaigns *Translate website content. Show less



Keeper

• United States
• Accounting
• 1 - 100 Employee

• Virtual Bookkeeper

  • Jan 2021 - Present

  Providing virtual bookkeeping for independent contractors through the Keeper Tax platform via text/ email, with a special focus on tracking business write offs. *Respond and resolve all customer financial inquiries, issues, and complaints. *Conduct tax law research for all general tax inquiries and business write offs. *Help maximize estimated tax savings and lower potential tax bills. *Aid with tax filing and act as a liaison between the client and CPA.



Upwork

• United States
• Software Development
• 700 & Above Employee

• Freelance Translator

  • Jun 2020 - Present

  Remote



McLean Mortgage Corporation

• United States
• Financial Services
• 100 - 200 Employee

• Spanish Translator

  • Aug 2020 - Aug 2022

  Remote Discussing requirements with clients, compiling information, maintaining the style and tone of the original text, following work schedules, promoting their services, and securing new translation projects within web content. * Ensure that both content and style of statements in communicated effectively. * Provided accurate oral and written translations and maintained confidentiality of sensitive data. * Translated web content and flyers communicating to both loan officers, buyers… Show more Discussing requirements with clients, compiling information, maintaining the style and tone of the original text, following work schedules, promoting their services, and securing new translation projects within web content. * Ensure that both content and style of statements in communicated effectively. * Provided accurate oral and written translations and maintained confidentiality of sensitive data. * Translated web content and flyers communicating to both loan officers, buyers, sellers, title companies, builder and agents. * Provides excellent customer service by effectively communicating and cooperating with all internal and external customers. Show less



Cleared to Drive

• Vision Technician

  • Sep 2020 - Apr 2021

  Remote Testing visual acuity via telehealth platform to assist patients in successfully renewing their license following NY state DMV requirements. * Prepping patients before examination, determining the visual capabilities of the patient under supervision of an optometrist, performing record keeping duties. * Performed administrative duties to include: answering telephones, composing and typing routine correspondence: chat, text and email. * Assisted patients with eye test and… Show more Testing visual acuity via telehealth platform to assist patients in successfully renewing their license following NY state DMV requirements. * Prepping patients before examination, determining the visual capabilities of the patient under supervision of an optometrist, performing record keeping duties. * Performed administrative duties to include: answering telephones, composing and typing routine correspondence: chat, text and email. * Assisted patients with eye test and information concerning NY DMV license requirements. Show less



Fourteen33

• IT Services and IT Consulting

• AI Generated Transcription Validator

  • Dec 2020 - Feb 2021

  * Validating the nuances between matches or anomalies for AI transcribed English Audio data sets. * Differentiate between "true negative matches and Identify false negative errors" found during the automation process. * Participated in cross-team meetings to optimize content delivery timelines and localization workflow.



Chegg Inc.

• United States
• Software Development
• 700 & Above Employee

• Seasonal Customer Experience Advocate

  • Aug 2020 - Sep 2020

  Remote Responsible for effectively diagnosing students' needs by phone, chat, or email. Delivering a support experience that delights students and meets Chegg's mission of providing best in class service to our students. * Promote the culture, values, and mission of Chegg and act as a student advocate. * Successfully resolve complex students' needs through the use of multiple support channels. (Primarily phone and chat, and occasionally email) * Collaborate cross-functionally to… Show more Responsible for effectively diagnosing students' needs by phone, chat, or email. Delivering a support experience that delights students and meets Chegg's mission of providing best in class service to our students. * Promote the culture, values, and mission of Chegg and act as a student advocate. * Successfully resolve complex students' needs through the use of multiple support channels. (Primarily phone and chat, and occasionally email) * Collaborate cross-functionally to identify product insights, bug reporting, and ticket trends to share with the product and engineering teams to improve the student experience. * Works closely with the entire Student Advocacy Team to report user feedback and issues as they arise Show less



The Scion Group

• United States
• Real Estate
• 700 & Above Employee

• Leasing Agent

  • Jan 2019 - Jun 2020

  West Lafayette, Indiana, United States Sustaining high lead to client ratio while adhering to Fair Housing and Equal Opportunity laws. *Acknowledging resident needs, complaints, and queries through scheduled contact *Promoting brand online via social media, on Purdue campus, and during resident events *Administrating resident, lead, and office accounts



Purdue University

• United States
• Higher Education
• 700 & Above Employee

• Wilke Scholar

  • Mar 2019 - May 2020

  West Lafayette, Indiana, United States The program provides opportunities for students to work with faculty in the College of Liberal Arts on cutting edge research projects in the arts, humanities, and social sciences. Working closely with faculty, students experience the excitement, challenge, and power of research that is positioned to catalyze social impact across the globe. *Coordinated collaborative 3-day workshop on facilitating a predominantly deaf community’s access to educational resources written in their local sign… Show more The program provides opportunities for students to work with faculty in the College of Liberal Arts on cutting edge research projects in the arts, humanities, and social sciences. Working closely with faculty, students experience the excitement, challenge, and power of research that is positioned to catalyze social impact across the globe. *Coordinated collaborative 3-day workshop on facilitating a predominantly deaf community’s access to educational resources written in their local sign language. * Facilitated first generation college students’ transition to collaborative research model * Directed and designed interactive workshop at the University of Rio Piedras on data collection and storage of HIPAA sensitive files. * Presented at the Undergrad. Research Conference on the role of the non-manual marker, eye gaze.

• Undergraduate Researcher (Indigenous and Endangered Languages Lab)

  • Feb 2018 - May 2020

  West Lafayette, Indiana, United States *Purépecha: Translated and annotated interview recordings in Spanish and Purépecha *Fante: - Elicited and live transcribed native speaker of Fante through interview style questions - Documented lexicon with a special focus on quantifiers *A.S.L.: - Codified non-manual markers of motion predicates - Cataloged research data