IT Customer Service & pre-sales (localization)

• Sep 2020 - Present

Customer Care Representative

• Feb 2019 - May 2020

- Managing the End-to-End ordering process (quotations, new orders, change orders, cancellations and the return process; repairs, loan & demo)- Processing new orders and change orders- Acknowledging, monitor and updating order status, communicating updates, issues and potential risks to customers and/or inter-company staff - Ensuring proper handling of export documentation & active coordination of shipments- Resolving backlog issues including product configuration issues, part number, price discrepancies, order/account hold release by working closely with Finance- Completing daily/weekly/monthly reports- Ensuring superior customer service is delivered and focussing on building stong relationships with customers- Identifying and recommending productivity, customer service and process enhancements- Maximizing existing resources to organize, automate and synchronize various aspects of order processing & reporting- Handling customer complaints received by assessing customer needs in order to provide appropriate solutions to achieve customer satisfaction- Directing advanced product questions to the appropriate personnel for identification and following up with customers (if required) until question is answered and appropriate product/service is obtainedAdditional responsibilities:- Sourcing new sales opportunities through inbound lead follow-up, outbound calls and emails- Routing qualified opportunities to the appropriate sales executives for further development and closure- Researching accounts, identifying key players and generating interest- Maintaining and expanding my database of prospects within my assigned territory- Teaming with Outside Sales Team to build pipeline and close deals- Performing effective online demos to prospects- Working closely with Sales Managers to achieve monthly, quarterly, and annual Corporate goals

International Sales Assigned Accounts EMEA

• Mar 2012 - Feb 2019

- Managing a portfolio of assigned accounts - Developing positive relationships with clients- Acting as single point of contact and handling customers' individual needs- Resolving conflicts and providing possible solutions in a timely matter- Generating quotes- Giving basic technical support- Intermediate between customer and accounting departement - Checking customer's self-billing proposals- Performing basic stock moves in the system- Translating information, documents and websites

International Sales Representative

• Nov 2006 - Mar 2012

- Call quality control- Training new agents on necessary programs and processes- Supporting and coaching agents- Translating information, documents and websites- Managing orders for non assigned customers (Business to Business)- Giving basic technical support

Freelance Translator

• May 2012 - Jul 2013

Translations for different projects and language pairsDutch - GermanGerman-DutchDutch - EnglishEnglish - DutchEnglish-GermanGerman - EnglishDutch - Spanish Translations for different projects and language pairsDutch - GermanGerman-DutchDutch - EnglishEnglish - DutchEnglish-GermanGerman - EnglishDutch - Spanish

Call Center Representative

• May 2004 - Jul 2006

- Booking flights and making changes to existing flights for Low Cost Airline- Technical Helpdesk for internet provider- Customer Service for Energy company - Booking flights and making changes to existing flights for Low Cost Airline- Technical Helpdesk for internet provider- Customer Service for Energy company

Administrative Assistant

• Mar 1999 - Feb 2004

- Administration of accounts payable and accounts receiveable- Entering orders and printing invoices- Registering and checking invoices and preparing wire transfers- Managing supplies and material - Administration of accounts payable and accounts receiveable- Entering orders and printing invoices- Registering and checking invoices and preparing wire transfers- Managing supplies and material

Customer Service Supervisor

• Dec 1992 - Jan 1999

- Managing and supervising technical department- Maintaining contact with distributors- Training technical departments distributors- Translating manuals and documentation- Monitoring and coaching- Assisisting with product development

Customer Service Representative

• Jun 1992 - Dec 1992

- Helping Dutch, English, German and Belgian customers with the installation of their universal remote control and programming functions- Translating the English users guide into Dutch and German