Esther Chebet , Msc, OCA
support and implementation engineer at Craft Silicon- Claim this Profile
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Bio
Raymond Ngetich
Esther is a hardworking committed IT professional. She is good working with relational databases,with an excellent SQL proficiency. Her understanding of the banking business operations in Core Banking System provides a good leverage to be a stout business analyst in banking industry.
Raymond Ngetich
Esther is a hardworking committed IT professional. She is good working with relational databases,with an excellent SQL proficiency. Her understanding of the banking business operations in Core Banking System provides a good leverage to be a stout business analyst in banking industry.
Raymond Ngetich
Esther is a hardworking committed IT professional. She is good working with relational databases,with an excellent SQL proficiency. Her understanding of the banking business operations in Core Banking System provides a good leverage to be a stout business analyst in banking industry.
Raymond Ngetich
Esther is a hardworking committed IT professional. She is good working with relational databases,with an excellent SQL proficiency. Her understanding of the banking business operations in Core Banking System provides a good leverage to be a stout business analyst in banking industry.
Credentials
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AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Dec, 2022- Nov, 2024 -
Microsoft Certified: Azure Data Fundamentals
MicrosoftJul, 2022- Nov, 2024 -
Querying Microsoft SQL Server 2012/2014
MicrosoftNov, 2020- Nov, 2024 -
Oracle Database 11g Administrator Certified Associate
OracleOct, 2012- Nov, 2024
Experience
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Craft Silicon
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Kenya
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IT Services and IT Consulting
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100 - 200 Employee
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support and implementation engineer
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Apr 2017 - Present
As the Support and Implementation Engineer, I provide technical support on solution design and delivery, connectivity, and implementation services for clients across East Africa.Highlights: o Managing client requirements gathering and documentation to support project development and roll out. o Engaged in complex technology projects and upgrades including migration from Financial Solutions to Bankers Realm for a Sacco in Uganda, migration from Navision to Bankers Realm for a Sacco in Kenya, and implementation of T24 Bankers Realm for a Ugandan Bank. o Developed technical and functional specifications and manuals. o Troubleshot and analyzed technical bugs and facilitated end-user training before project deployment. Show less
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Support Engineer
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Apr 2016 - Apr 2017
Assigned to clients to provide implementation and post-implementation support on the Company’s Core Banking Software. Performance Highlights:• Built cross-departmental relationships with developers in the Quality Assurance team to set up the environment and systems in line with client specifications/FSD document and perform User Acceptance Testing.• Facilitated end user ownership of projects and ensured business continuity by coordinating end user training.• Elevated system uptime by troubleshooting technical issues in collaboration with the development team. Show less
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Kingdom Bank Limited
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Kenya
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Banking
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200 - 300 Employee
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BANKING APPLICATIONS SUPPORT
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May 2014 - Aug 2015
Provided system administration oversight and support on banking software for this commercial bank with a network of 18 branches, which rebranded to Kingdom Bank Kenya Limited after acquisition by Co-operative Bank in August 2020. Performance Highlights: • Improved overall system efficiency with upgrade from Core Banking Software to Bankers Realm.Net, setting up cheque truncation modules (automation) across branches, and delivering post go-live support. • Raised server uptime by correcting bugs, incorporating new features into the system, and liaising with vendors on technical issues raised by users. • Provided technical support and training to end users and ensured business continuity by carrying out end day processes such as database back up. Show less
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United States International University - Africa
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Kenya
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Higher Education
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400 - 500 Employee
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INFORMATION TECHNOLOGY PROGRAM OFFICER
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Feb 2014 - May 2014
Executed business-critical installations, troubleshooting, repairs, and maintenance operations at this leading private international university. • Maintained network uptime and connectivity through network maintenance including troubleshooting of LAN and WLAN. • Performed PC maintenance, repair and software installation and re-installations. • Provided technical user support on use of Bankers Realm.Net Core Banking System and other technical issues. • Enhanced business continuity by analyzing and assessing program performance data and implementing corrective actions. Show less
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Education
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2012 - 2014
Strathmore University
Master of Science - MS, Information Technology, Management Information Systems -
2006 - 2009
Kabarak University
Bachelor's degree, Computer Science
Community
