Experience

Diamond Trust Bank

• Kenya
• Banking
• 700 & Above Employee

• Operations Manager

  • Aug 2012 - Present

  Responsible for: • Risk management by monitoring cash holdings against insurance limits in order to reduce exposure to risk • Checking the branch records to ensure that internal controls and policies are adhered to in order to ensure effective internal controls • Routine supervision, monitoring and reconciliation of all suspense accounts under operation so as to avoid frauds and financial loss • Supervise the day today operational aspects of the branch for effective and efficient branch operations and deliverables e.g. payment and referral authorization and this is to ensure quality service • Provide knowledge, skill and develop a motivated result oriented team to achieve high productivity and performance and ensure continuous staff availability • Ensure that automated teller machine operations are in accordance with the laid down procedures • Managing the branch user rights, carrying out system end of day processing and authorizing opening of accounts in the system • Ensuring that all documentation and transactions are in line with local and regulatory anti money laundering and know your customer requirements Acheivements • Participated in the development and maintenance of quality control procedures by recommending guidelines for handling documents as they move through the banking system • Immediately after taking over my new position, I initiated a detailed analysis of all area branches in terms of team work, service gaps, lack of backups, and particularly the overall performance of my branch • developed the Branch’s Retail clientele base and ensured that targets and focused business growth was realized within set parameters. • Successfully managed all un-reconciled suspense accounts and outstanding matters, cost controls and resultantly the area succeeded in reducing the % of audit objections as compare to last period • Successfully executed all other assignments, given by Head of Operations.



Equity Bank Ltd

• Banking
• 200 - 300 Employee

• Branch Operations Manager

  • Aug 2008 - Jul 2012

  Responsible for: • Risk management by monitoring cash holdings against insurance limits in order to reduce exposure to risk • Checking the branch records to ensure that internal controls and policies are adhered to in order to ensure effective internal controls • Routine supervision, monitoring and reconciliation of all suspense accounts under operation so as to avoid frauds and financial loss • Supervised the day today operational aspects of the branch for effective and efficient branch operations and deliverables e.g. payment and referral authorization and this is to ensure quality service • Provided knowledge, skill and develop a motivated result oriented team to achieve high productivity and performance and ensure continuous staff availability through effective leave scheduling • Safe custody of the branch cash and other bank tangible assets such as keys and maintaining a key register to ensure dual control is in place for proper control of prime keys and combination setting • Ensure that automated teller machine operations are in accordance with the laid down procedures • Managing the branch user rights, carrying out system end of day processing and authorizing opening of accounts in the system • Ensuring that all documentation and transactions are in line with local and regulatory anti money laundering and know your customer requirements • Was also in charge of overseeing the services of cleaners and security guards in order to maintain a clean and safe working environment