Experience

Rocket Health: ➡️ *280*6# For Cashless Healthcare

• Customer Service and Clinic Administrator.

  • May 2023 - Present

• Customer Service & Quality Assurance Officer

  • Jul 2022 - May 2023

• Customer Service Representative

  • Feb 2021 - Aug 2022

  The key thing they need for delivering outstanding customer service is a passion for helping people. A passion for service goes for hand-in-hand with friendliness and a personable attitude. ..



Africell Uganda

• Uganda
• Telecommunications
• 100 - 200 Employee

• Customer Service Representative

  • Apr 2019 - Feb 2021

  1.Resolve Customer queries and update Customer on Product and services and take ownership of any issue raised until resolution is achieved. 2.Achieve productivity performance standards set by the company. Take care of company equipment and tools. Continually identify better ways of work and share this with the team and management as appropriate. 3.Promote and maintain a high quality, professional, service oriented company’s image among users. 4.Troubleshooting business clients links and reducing download time. 5.Resolve comprehensive and advanced customer internet queries and update them on products and services. 6.Liaise directly with core company departments on behalf of level one help desk to resolve customer queries. 7.Handle corporate clientele email on cases of internet outages and ticket workload. 8.Achieve productivity performance standards set by the company. 9.Promote and maintain a high quality, professional, service oriented company’s image among users. 10.Assisting in monitoring the calls of agents in order the correct information is given. 11.Coaching skills are gained as agents are called for corrections according to the calls recorded. 12.Ensuring agents follow the respective templates in order to achieve better customer experience. Show less



Office of the president (The Directorate for Ethics and Humanrights

• Intern

  • Jul 2017 - Sep 2017

  1.File management and data back-up 2.System management 3.Communication with clients High work ethic 4.Installing new software 5.Records and Archives 1.File management and data back-up 2.System management 3.Communication with clients High work ethic 4.Installing new software 5.Records and Archives