Ester Masoapatali MBCS

Customer Success Manager Team Lead at Phos
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Location
London, UK

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Experience

    • United Kingdom
    • 1 - 100 Employee
    • Customer Success Manager Team Lead
      • Oct 2023 - Present

      London, England, United Kingdom

    • United Kingdom
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Member & Growth Lead
      • Jul 2020 - Present
    • United States
    • Think Tanks
    • 500 - 600 Employee
    • Member
      • Nov 2020 - Present
    • Sweden
    • Computer Networking Products
    • 1 - 100 Employee
    • Member
      • Jun 2022 - Present
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • Partnerships Manager
      • Aug 2022 - Jun 2023

      London, England, United Kingdom • Secured a 6 figure three-year partnership with a global insurance leader. • Managed 60% of the partner ecosystem and nurtured relationships to ensure mutual success. • Established strategic relationships driving business growth and expansion including a leading Big Four firm.

    • Account Executive
      • Jun 2021 - Jul 2022

      London, England, United Kingdom • Closed a $216K deal, delivered 2x ROI to the business within my first 6 months. • Achieved a $500K self generated pipeline in <120 days. • Accelerated allocated ramp up time by 50%.

    • Sweden
    • Software Development
    • 1 - 100 Employee
    • Sales Executive
      • Mar 2020 - May 2021

      London, England, United Kingdom • Collaborated cross departmentally, sourced and closed Enterprise deals including McAfee. • Created the Demo Blueprint I, II and worked on the Sales Playbook. • Won 100% referenceable new company logos.

    • Business Development Executive
      • Jan 2019 - Feb 2020

      Stockholm, Sweden • Sourced the 1st UK won opportunity in Q1 2019. • Dialled over 8,000+ calls and scheduled 175 meetings: 70% outbound & 30% inbound. • Generated quality pipeline for Sales Executives, ensuring a steady flow of potential deals.

    • China
    • Education Administration Programs
    • 100 - 200 Employee
    • Education Information Supervisor
      • Feb 2018 - Sep 2018

      Taizhou, Jiangsu, China • Streamlined English instruction and curriculum development, enhanced language learning for diverse students aged 3-16. • Championed teaching process improvements, driving educational excellence and optimised learning outcomes. • Showcased cultural adaptability and multilingual proficiency in professional settings, actively participated in Mandarin-led weekly team meetings.

    • United Kingdom
    • Non-profit Organizations
    • 700 & Above Employee
    • English Teacher (ELA)
      • Aug 2014 - Jun 2015

      Suzhou, Jiangsu, China • Taught English to a diverse group of 600 year eight students, enhancing their language proficiency. • Managed 15 class schedules and teaching assistants to ensure effective learning. • Assessed student performance, providing feedback to support their progress.

    • United Kingdom
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Fundraising Lead & Project Development Officer
      • Jan 2014 - Jul 2014

      Colchester, United Kingdom • Supported my team in securing £300,000 from the Home Office. • Orchestrated a digital transformation project, enhancing operational efficiency. • Managed the successful application and deployment of a £10,000 mobile IT suite award, bolstering the charity's client service capacity and amplifying its societal contribution.

    • United Kingdom
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Fundraising Intern
      • Oct 2013 - Dec 2013

      Colchester, United Kingdom • Successfully raised £23,750 from various sources, supporting the charity's financial needs. • Created bids, wrote proposals and attended events to secure funding. • Researched and developed fundraising opportunities.

    • United Kingdom
    • Higher Education
    • 700 & Above Employee
    • Department Assistant
      • May 2011 - Sep 2012

      Colchester, United Kingdom • Planned and managed student trips, both nationally and internationally. • Assisted in various departmental tasks, supporting the smooth operation of each office. • Worked in different satellite offices e.g. Alumni Relations, Communication & External Relations and Essex Pathways. Gained diverse administrative experience.

    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Sales Advisor | Christmas Temp
      • Nov 2010 - Jan 2011

      Colchester, United Kingdom • Provided excellent customer service during the busy holiday season, enhancing customer satisfaction. • Managed inventory and maintained store aesthetics, ensuring a pleasant shopping environment. • Assisted customers in making purchase decisions, contributing to the store's sales.

Education

  • The Channel Institute
    Certificate, Channel Management
    2022 - 2022
  • Soochow University (CN)
    Language Study, Mandarin Chinese
  • University of Essex
    Bachelor of Arts - BA (Honours), Literature & Sociology

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