Estelle Mori

Customer Success Specialist at MINOTTI COLLEZIONI S.R.L.
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Contact Information
us****@****om
(386) 825-5501
Location
New York, New York, United States, US

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Bio

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Credentials

  • Digital Content Creation
    Goldsmiths, University of London
    Jul, 2010
    - Oct, 2024
  • Legal Method Certificate
    Birkbeck, University of London
    Jul, 2006
    - Oct, 2024
  • Secretrarial Diploma
    Pitmans Secretarial Centre
    Jun, 2001
    - Oct, 2024

Experience

  • MINOTTI COLLEZIONI S.R.L.
    • Italy
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Customer Success Specialist
      • May 2022 - Present

      - Manage showroom repairs and inventory - Reslove repair claims - Logistics reporting - Monitoring overseas container shipments - Preparing service orders for spare parts via overseas vendors - Delivery amendments - Service order reports - Manage showroom repairs and inventory - Reslove repair claims - Logistics reporting - Monitoring overseas container shipments - Preparing service orders for spare parts via overseas vendors - Delivery amendments - Service order reports

  • LVMH
    • France
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Client Services Representative
      • May 2021 - May 2022

      - Consistently reached monthly sales targets - Consistently reached monthly sales targets

  • Gucci
    • Italy
    • Retail Luxury Goods and Jewelry
    • 700 & Above Employee
    • Client Service Advisor
      • Aug 2019 - Mar 2020

      - Processing e-commerce orders - Reauthorization of pending payments via Cybersource software - Handling RMAs - Delivery amendments - Returns/RTS requests via Logistics - Resolving delivery and shipment charges claim referrals - Inventory & stock checks within US and Canadian boutiques confirming overallocated pieces via regions - Online advisor utilising soft selling techniques. - Logging calls precisely - Manage aftersales, repair and restoration tickets - Processing e-commerce orders - Reauthorization of pending payments via Cybersource software - Handling RMAs - Delivery amendments - Returns/RTS requests via Logistics - Resolving delivery and shipment charges claim referrals - Inventory & stock checks within US and Canadian boutiques confirming overallocated pieces via regions - Online advisor utilising soft selling techniques. - Logging calls precisely - Manage aftersales, repair and restoration tickets

  • Jack Studios
    • United States
    • Photography
    • 1 - 100 Employee
    • Customer Service Representative
      • Feb 2018 - Jun 2019

      - Front desk management - Customer Relation Management - Managing clients in facility studio space - Assign equipment rentals for shoots - General maintenance of reception space - Handling catering and stock reorders - Front desk management - Customer Relation Management - Managing clients in facility studio space - Assign equipment rentals for shoots - General maintenance of reception space - Handling catering and stock reorders

Education

  • Goldsmiths, University of London
    Bachelor of Arts - BA, Digital Communication and Media/Multimedia
    2007 - 2010

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