Parent Support and Services Manager

• Sep 2022 - Present

Travel Coordinator

• Aug 2019 - Sep 2022

catering sales manager

• Feb 2019 - Jul 2019

Shop Supervisor

• Apr 2018 - Nov 2018

-Team building and management: manage a team of 20 persons, check the intendance, manage the break, train and welcome new hires, provide feedback to the GM - Customer service and product quality: make sure all the team provide an excellent customer service, handle guest complaints, manage leftover products and waste, check the quality of the products - Health and safety: keep the store clean all the time, ensure all employees are properly trained, handle Department of Health inspection - Administrative duties: open and closed the store, place order, make daily report to the GM, take customer orders, responsible of the cash out and tips recording, manage and record the suppliers invoices, etc. Show less

Store manager

• Nov 2016 - Aug 2017

- Reporting daily activities to the director - Organize event for customer - Take care about professional customer - Serving and advising local and international customers - Maintening the level of quality service and food safety product - Ordering goods from local suppliers - Able to organize events ar the shop, promotion, communication - - Reporting daily activities to the director - Organize event for customer - Take care about professional customer - Serving and advising local and international customers - Maintening the level of quality service and food safety product - Ordering goods from local suppliers - Able to organize events ar the shop, promotion, communication -

Corporate Travel Agent (service provider for ENGIE INEO)

• Mar 2014 - Apr 2016

- In charge of all corporate filght and hotel reservations - Worked under tight pressure, answering to 15-20 demands per day. - Trained to be able to handle difficult and demanding customers/colleagues - Responding to telephone and in-person request for information - Oversaw reception area including receiving and greeting visitors. - Organised schedule of meetings

Receptionist mutli-sites

• Sep 2013 - Apr 2014

• Urgent remplacement of missing hostess : able to be available immediatly, and get addapted in an unknow environment• Switchboard : answering and dispatch incoming call• Training of other hostess • Administrative tasks : mail processing, fax, file order

Sole proprietor

• Aug 2013 - Apr 2016

• Pastry Chef • Pastry Chef

store manager

• Mar 2012 - Jun 2013

• Hired and managed three persons for various tasks • Upheld highest customer service standards • Managed sales profit and associate training for bakery and delicatessen • Contributed creative suggestion for new food displays • Communicated with customers to ensure pleasant shopping and dining experience • Collected considerable food product sales experience • Provided administrative support • Hired and managed three persons for various tasks • Upheld highest customer service standards • Managed sales profit and associate training for bakery and delicatessen • Contributed creative suggestion for new food displays • Communicated with customers to ensure pleasant shopping and dining experience • Collected considerable food product sales experience • Provided administrative support

store manager

• Nov 2010 - Mar 2012

• Upheld highest customer service standards • Managed sales profit and associate training for bakery and delicatessen • Contributed creative suggestion for new food displays. • Communicated with customers to ensure pleasant shopping and dining experience • Collected considerable food product sales experience • Provided administrative support • Upheld highest customer service standards • Managed sales profit and associate training for bakery and delicatessen • Contributed creative suggestion for new food displays. • Communicated with customers to ensure pleasant shopping and dining experience • Collected considerable food product sales experience • Provided administrative support

Pastry Cook

• Jun 2010 - Nov 2010

• Crafted a variety of desserts comprised of doughs, mixes and finished products • Promoted sales through quality service, effective product displays and product knowledge • Maintained health and safety standards as outlined in company manuel • Responded to customers queries and concerns in enthusiastic and courteous manner • Crafted a variety of desserts comprised of doughs, mixes and finished products • Promoted sales through quality service, effective product displays and product knowledge • Maintained health and safety standards as outlined in company manuel • Responded to customers queries and concerns in enthusiastic and courteous manner

Pastry Cook

• Oct 2009 - Feb 2010

• Crafted a variety of desserts comprised of doughs, mixes and finished products • Promoted sales through quality service, effective product displays and product knowledge • Maintained health and safety standards as outlined in company manuel • Responded to customers queries and concerns in enthusiastic and courteous manner • Crafted a variety of desserts comprised of doughs, mixes and finished products • Promoted sales through quality service, effective product displays and product knowledge • Maintained health and safety standards as outlined in company manuel • Responded to customers queries and concerns in enthusiastic and courteous manner

Event Hostess

• Oct 2008 - Feb 2010

• Developed , organised and promoted events • Responding to telephone and in-person request for information • In charge of VIP acompaniment • Developed , organised and promoted events • Responding to telephone and in-person request for information • In charge of VIP acompaniment

Saleswomen

• Jan 2009 - Oct 2009

• Responding to telephone and in-person request for information • Communicated with customers to ensure pleasant shopping and dining experience • Upheld highest customer service standards • Responding to telephone and in-person request for information • Communicated with customers to ensure pleasant shopping and dining experience • Upheld highest customer service standards