Experience

Tusla - Child and Family Agency

• Ireland
• Civic and Social Organizations
• 700 & Above Employee

• Prevention, Partnership and Family Support

  • Oct 2017 - Present



Oldham Council

• United Kingdom
• Civic and Social Organizations
• 700 & Above Employee

• Pastoral Care Officer

  • May 2012 - Oct 2017

  • Being a contact in relation to reported child protection issues e.g. parental complaints, bullying, and providing an appropriate first response.• Carry out the administration of one off group programmes of support e.g. NSPCC, Barnardo’s and Crucial Crew • Liaise with members of staff to identify pupils/parents who need individual or group work.• Support the training and coaching of staff working with challenging pupils and suggesting approaches and interventions.• Contribute to the development of group and individual programmes of support for parents.• Support and engage with vulnerable children and families• Tackle pupils at risk of exclusion and families with low self-esteem and motivation• Promote and recommend a range of services to families, which improves and encourages positive outcomes• Assist in the identification of early signs of disengagement and contribute to specific interventions, to encourage re-engagement with the curriculum and school life. :• Developing family engagement with school.• Attendance; tackle low attendance, and/or pupils with family and school issues impacting on school life• Assist with the delivery of activities to meet the educational and recreational needs of the pupils • Establish and develop effective 1:1 Mentoring and other supportive relationships with pupils and families. • Developing Community liaison relationships



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Advisor

  • 2008 - 2012

  • Cross sales delivered to maximise personal goals• Promoting business for the branch. • Strong repeat business came through personal referrals, which essentially came from building strong customer relationships.• Customer referrals and cross sales to personal banking, wealth management, Scottish Widows, higher Mayfair an also general personal banking. This included, assisting ‘new to bank’ customers and established business customers with every day and ongoing UK and international queries.• Working towards daily, monthly and Quarterly targets to attract strong banking customers to the bank on a daily basis and offering the service of additional products that may suit client needs.• Taking part in team meetings, cashier on a cash desk, re-fill the ATM’s



ILVA

• Furniture and Home Furnishings Manufacturing
• 300 - 400 Employee

• Order Reconciliation Management

  • Sep 2006 - Sep 2008