Estella (Shujun) Dai

Key Account Executive at epay, a Euronet Worldwide Company
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, GB
Languages
  • Chinese Mandarin Native or bilingual proficiency
  • German Limited working proficiency
  • English Professional working proficiency

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Credentials

  • Goethe-Zertifikat A2
    Goethe Institut
    Jan, 2014
    - Nov, 2024
  • Certificate of Arts Grade Examination of China-Level Five for the Flute
    International Examination Board of Shanghai Conservatory of Music
    Dec, 2013
    - Nov, 2024
  • Urkunde Zweiter Platz "Wald der Talente"
    Goethe Institut
    May, 2013
    - Nov, 2024

Experience

  • epay, a Euronet Worldwide Company
    • United States
    • Financial Services
    • 700 & Above Employee
    • Key Account Executive
      • Sep 2019 - Present

      > Individually managing 7 x Key Accounts across B2B, B2C in the UK and Nordics region by leading regular catchup meetings, resolving concerns quickly and actively introducing new products, reaching a 495% growth of all accounts from 2019 to 2020. > Contributing in 2 Key projects with a massive global launch plan of 36 countries by populating commercials correctly, engaging with different epay entities proactively, and managing several copies of master files at the same time. > Managing Just Eat gift card business, ensuring the smooth running of the business processes, and recieved customer testimonials in recognition of the work> Exploring opportunities with Alipay and Wechatpay in the UK by doing primary research and on-the-road sales.

  • BVA BDRC
    • United Kingdom
    • Market Research
    • 1 - 100 Employee
    • Junior Research Executive Intern
      • Jul 2019 - Jul 2019

      > Analysed and evaluated both quantitative and qualitative research data in support for Research Executive> Prepared Powerpoint Reports and checked the accuracy of data

  • Wevat
    • United Kingdom
    • Travel Arrangements
    • 1 - 100 Employee
    • Customer Support Intern
      • Apr 2019 - Jul 2019

      > Dealt with enquires from customers> Collated feedback from customers and present them to team> Brainstormed means and ways to better attract customers

  • Louvre Hotels Group
    • France
    • Hospitality
    • 700 & Above Employee
    • Business Analyst Trainee
      • Jan 2017 - Jul 2017

      > Conducted extensive competitor analysis through primary and secondary research, aided benchmarking for hotel brand Premiere Classe> Collected and summarised data from 57 signature hotels, and prepared a Powerpoint to line manager accordingly within 2 days> Translated documents for different departments, including Admin, Legal, and Marketing departments, to improve communication between France and China

  • Marriott Hotels
    • United States
    • Hospitality
    • 700 & Above Employee
    • Marketing Communications Coordinator (Trainee)
      • Jul 2016 - Dec 2016

      > Generated weekly content (mainly F&B) on social media Wechat and Weibo, resulting in an increase in followers by 47% (Wechat) - awarded Host of the Month in December> Deployed hunger marketing technique in Wechat F&B promotion, limited number for discount products, achieved an increase in monthly F&B sales by 30%> Optimised hotel website content and OTAs and Meta Search Channels by conducting regular audits to ensure the hotel is optimised for high quality custom images, content, links, and accurate translations, took corrective action where necessary> Monitored weekly sales performance and promotional documents (ie. Posters) tracking through different departments, including Purchase, Financial and Sales departments, ensured promotions were taken effectively within in timeline, as well as budget

  • Marriott Hotels
    • United States
    • Hospitality
    • 700 & Above Employee
    • Guest Service Agent
      • Jun 2015 - Aug 2015

      > Greeted guests and offered welcome courtesy (drinks and cold towels) as a lobby ambassador, offered guests' guidance of the hotel to ensure a pleasant check-in experience and stay> Enhanced hotel daily occupancy to above 90% by using negotiation skills to upsell room upon guests' check-in> Listened to guests' complaints, put into their situation, and provided solutions such as a free room upgrade of a compensation with amenty service

Education

  • Imperial College Business School
    Master of Science - MS, Strategic Marketing
    2018 - 2019
  • University of Exeter
    Bachelor’s Degree, Management with Marketing with Industrial Experience
    2014 - 2018
  • Shanghai World Foreign Middle School International Baccalaureate
    IB Diploma, 37/45
    2011 - 2014

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