Estefania Chiriboga

Import Sea Freight Operator at Stokes and Bell
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Contact Information
us****@****om
(386) 825-5501
Location
South Melbourne, Victoria, Australia, AU
Languages
  • Español Native or bilingual proficiency
  • Inglés Full professional proficiency
  • Francés Elementary proficiency

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5.0

/5.0
/ Based on 2 ratings
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Jorge López

Estefania is a nice person to have around. She is not just a colleague but also an expert in customs and international logistics, with a strong focus on customer service and problem solving. Her drive to make things happen contributed to the company's success. Estefania is someone I would gladly recommend.

Jonathan Pico Orellana

She is hardworker, pro active, and always keep good relationships with her co-workerks and clients

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Credentials

  • Introduction to the International Freight Forwarding Supply Chain
    My Freight Career Pty Ltd – Australia, Int'l Freight & Logistics Regsitered training Organisation
    Jan, 2021
    - Nov, 2024
  • 2020 INCOTERMS - Cases of study workshop
    International Chamber of Commerce
    Jan, 2020
    - Nov, 2024
  • Develop your mind
    Universidad de Cantabria
    Jan, 2016
    - Nov, 2024
  • Renovate your business idea
    Universitat Pompeu Fabra
    Jan, 2016
    - Nov, 2024
  • General Accounting Principles
    SECAP Ecuador
    Jan, 2015
    - Nov, 2024

Experience

  • Stokes and Bell
    • Australia
    • Freight and Package Transportation
    • 1 - 100 Employee
    • Import Sea Freight Operator
      • Sep 2021 - Present

      Stokes and Bell has been in the import and export industry for almost 120 years. International freight, customs clearance, and warehousing services are provided efficiently and with a high level of customisation. Air – Sea Freight • Prepare, revised, and follow up on shipping documentation ensuring they are correctly endorsed. • Track air- sea freight and make good use of shipping line websites. • Chase Arrival Notices, Invoices, and Delivery Orders with forwarders and shipping lines. • Enter and prepare charges prior to arrival to hand over to the account department. • Liaise with Shipping Companies, Freight Forwarders, terminals and depots. • Arrange deliveries through 3 party transport companies. • 10-14 job registrations and data entry on average to present to the licensed broker daily. • Up to 15 transhipment updates and tracking. • Generate VGM docs. • Problem solving in an efficient manner. • Provide excellent customer service and build relationships with clients • Experience on supervising and training entry level positions, meeting the company standards. Show less

  • Impoex - Logística y Comercio Exterior
    • Ecuador
    • Wholesale Import and Export
    • 1 - 100 Employee
    • Import Operations Coordinator
      • Feb 2019 - Nov 2019

      Impoex is a freight forwarding company that adheres to high technical requirements in the fields of customs and international freight forwarding-Determined cost effective procedures and routes for shipments from US, Europe, Asia and South America. -Enhanced customer satisfaction and client retention in 95% by meeting an average of 5 customers personally and sending over 20 personalized shipment and air freight status on a daily basis.-Liaised with overseas agents, shipping lines, airlines, Wharf, CTO, NVOCC, Co loaders, warehouses, truck, insurance companies and customers daily. -Booked cargo space, track and trace sea and air freight orders with wide understanding of shipping lines and airlines platforms. -Coordination of Air freight and FCL cargo FAK - LCL / FCX consolidation.-Created House Bill of lading / BL / transport document.-Proofread, prepared and delivered correct and on time custom documentation and formalities for import declaration. -Processed insurance policies for sea and air freight.-Cleared international transport invoices and arranged cargo release. Show less

    • Customs Coordinator
      • Jul 2018 - Feb 2019

      -Filled in Home consumption / Nature 10 / import declaration daily as well as cooperated and understood how 77G depot and 79 section warehousing procedures work.-Specialized on Warehouse / Nature 20 / and Ex warehouse / Nature 30 / data entry and import declaration procedures in alcoholic beverages and clothing industries.-Assisted with the HS code classification system.-Performed a reduction of additional demurrage and detention cost rates by monitoring closely delivering schedules and import declaration authorizations. -Coordinated an average of 5-7 cargo dispatch and local transport operations on a daily basis. Show less

  • ECU Worldwide
    • India
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • International Customer Service - Internship
      • Mar 2018 - Apr 2018

      Ecu World Wide is one of the largest NVOCC in sea freight transportation specialized in FCL/LCL and cargo consolidation. -Coordinated 15-30 shipping FCL cargo on a daily basis with satisfactory customer service ratings. -Managed a weekly MIA/GYE LCL/FAK cargo coordination with an average of 20 suppliers. -Assist clients with shipments inquiries, complaints, requests tracking and tracing. Ecu World Wide is one of the largest NVOCC in sea freight transportation specialized in FCL/LCL and cargo consolidation. -Coordinated 15-30 shipping FCL cargo on a daily basis with satisfactory customer service ratings. -Managed a weekly MIA/GYE LCL/FAK cargo coordination with an average of 20 suppliers. -Assist clients with shipments inquiries, complaints, requests tracking and tracing.

  • Mawney Associates S.A
    • Quito, Pichincha, Ecuador
    • Air Freight Operations Assistant- Internship
      • Jan 2018 - Mar 2018

      Mawney Associates S.A is a firm specialized to air cargo transportation, with a focus on general cargo sales, as well as a GCSSA service representative for Aeromexico, Cargo Lux and Air Europa airlines in Ecuador. -Tracked and traced orders, verified air freight connections are taken on time and reported any delay over 50 deliveries on peak seasons. -Oversaw and coordinate perishable cargo such as flowers and fresh fruits. -Guaranteed ideal consumer loyalty was maintained through regular client contact. Show less

  • Aseguradora del Sur
    • Ecuador
    • Insurance
    • 200 - 300 Employee
    • Administrative Assistant
      • Oct 2013 - Mar 2014

      Aseguradora del Sur S.A. is a nationwide insurance firm. Currently ranked in the top five and distinguishes out for the excellent customer service it provides. - Liaised in the digitalization files processes corresponding to general branches of 4 years in accordance with defined periods and procedures. Aseguradora del Sur S.A. is a nationwide insurance firm. Currently ranked in the top five and distinguishes out for the excellent customer service it provides. - Liaised in the digitalization files processes corresponding to general branches of 4 years in accordance with defined periods and procedures.

Education

  • Insight Academy
    Certificate IV in Sustainable Operations, Academy of Sustainability and Project Management
    2021 - 2021
  • Greystone College
    Certificate IV in International Trades, International Business/Trade/Commerce
    2020 - 2021
  • UNIVERSIDAD UTE
    International Trades, Economic Integration and Customs, International Business/Trade/Commerce
    2013 - 2017

Community

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