Estefany Cervantes
Participation in the CONACYT-SEP-El Colef Research Project "Sanctuary Cities as Emerging Borders" at El Colegio de la Frontera Norte- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Canada, CA
Languages
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Español Native or bilingual proficiency
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English Full professional proficiency
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Português Full professional proficiency
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汉语 Elementary proficiency
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Français Elementary proficiency
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Credentials
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The Founders Journey An Entrepreneurial Process
Morrissette EntrepreneurshipJun, 2023- Oct, 2024 -
Fundamentos del networking profesional
LinkedInFeb, 2023- Oct, 2024 -
Certificado de Proficiência em Língua Portuguesa para Estrangeiros (CELPE-Bras)
Ministério da EducaçãoAug, 2021- Oct, 2024 -
Ecommerce Fundamentals
LinkedIn LearningAug, 2021- Oct, 2024 -
Learning Speed Reading (2014)
LinkedIn LearningAug, 2021- Oct, 2024 -
Time Management Fundamentals
LinkedIn LearningAug, 2021- Oct, 2024 -
Coaching for Results
LinkedIn LearningMar, 2021- Oct, 2024 -
Developing Your Emotional Intelligence
LinkedIn LearningMar, 2021- Oct, 2024 -
Communicating with Empathy
LinkedIn LearningFeb, 2021- Oct, 2024 -
Ergonomics 101
LinkedIn LearningFeb, 2021- Oct, 2024 -
Leading through Relationships
LinkedIn LearningFeb, 2021- Oct, 2024 -
Building Resilience
LinkedIn LearningJan, 2021- Oct, 2024 -
Customer Service: Creating Customer Value
LinkedIn LearningJan, 2021- Oct, 2024 -
Customer Service: Managing Customer Expectations
LinkedIn LearningJan, 2021- Oct, 2024 -
Effective Listening
LinkedIn LearningJan, 2021- Oct, 2024 -
Serving Customers Using Social Media (2016)
LinkedIn LearningJan, 2021- Oct, 2024 -
Working with Upset Customers
LinkedIn LearningJan, 2021- Oct, 2024 -
Writing Customer Service Emails
LinkedIn LearningJan, 2021- Oct, 2024 -
Communication Foundations
LinkedIn LearningDec, 2020- Oct, 2024 -
Customer Service Foundations
LinkedIn LearningDec, 2020- Oct, 2024 -
Phone-Based Customer Service
LinkedIn LearningDec, 2020- Oct, 2024 -
Attorney Professional License
Secretaria de Educación Publica MéxicoOct, 2019- Oct, 2024 -
TOEFL
ETSSep, 2021- Oct, 2024
Experience
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El Colegio de la Frontera Norte, A.C.
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Research
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100 - 200 Employee
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Participation in the CONACYT-SEP-El Colef Research Project "Sanctuary Cities as Emerging Borders"
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May 2022 - Present
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Tata Consultancy Services
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India
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IT Services and IT Consulting
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700 & Above Employee
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IT Helpdesk Level 1
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Nov 2020 - Feb 2022
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Property Management Online
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Morelos, México
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Virtual Concierge
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Aug 2019 - Feb 2020
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Occidental at Xcaret Destination
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Quintana Roo, Mexico
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Hotel Concierge
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Dec 2018 - Feb 2019
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Harding
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United Kingdom
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Retail
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400 - 500 Employee
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Retail Sales Consultant (P&O and Cunard Cruise Lines)
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Aug 2016 - Jul 2018
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Grupo Vidanta
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Mexico
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Hospitality
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700 & Above Employee
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Hotel Sales Associate
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Jan 2016 - May 2016
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Juárez Abogados
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Morelos, México
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Attorney
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Jan 2013 - May 2015
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Instituto Federal de Defensoría Pública
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Mexico
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Administration of Justice
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1 - 100 Employee
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Social Service Provider ascribed to the 2nd Federal District Court in Morelos
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Jun 2012 - Dec 2012
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National Peasant Confederation, CNC Morelos
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Morelos, México
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Secretary of the Director General
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Jun 2009 - Jun 2012
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Education
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Secretaría de Cultura del Estado de Morelos
Diploma on Cultural Management -
Universidad Autónoma del Estado de Morelos
Bachelor's Degree in Law and Social Sciences
Community
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