Estefanía Sogas Ruiz

Customer Service Manager at WOW Concept
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Contact Information
us****@****om
(386) 825-5501
Location
Madrid, Community of Madrid, Spain, ES
Languages
  • Español Native or bilingual proficiency
  • Inglés Full professional proficiency
Skills

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Credentials

  • Cómo dirigir el servicio de atención al cliente
    LinkedIn
    Jun, 2019
    - Sep, 2024
  • Fundamentos del servicio de atención al cliente
    LinkedIn
    May, 2019
    - Sep, 2024
  • Técnicas innovadoras de atención al cliente
    LinkedIn
    May, 2019
    - Sep, 2024

Experience

  • WOW Concept
    • Spain
    • Retail
    • 100 - 200 Employee
    • Customer Service Manager
      • Feb 2022 - Present
  • Laconicum
    • Spain
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Customer Care Manager
      • Jul 2018 - Feb 2022
  • Sandra & Co.
    • Spain
    • Retail
    • 1 - 100 Employee
    • Product Manager
      • May 2017 - Mar 2018
  • LOEWE, LVMH Group-Fashion and Leather Goods
    • Supply Chain. Distribution Planner
      • Jul 2016 - Jan 2017

    • Customer Care & Customer Experience
      • Jan 2016 - Jun 2016

  • Servicios Audiovisuales Overon (MEDIAPRO Group)
    • Cash Manager and Financial Controller
      • Dec 2011 - Dec 2015
  • Mazars
    • France
    • Accounting
    • 700 & Above Employee
    • Junior Finance Auditor
      • Sep 2010 - Jun 2011
  • Nielsen
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Junior Executive Assistant Trading Services
      • May 2010 - Sep 2010
  • Ibercaja
    • Banking
    • 700 & Above Employee
    • Commercial Banking Assistant
      • Dec 2008 - May 2009

Education

  • ISEM Fashion Business School -Universidad de Navarra
    Executive MBA in Fashion Business
    2015 - 2016
  • Centro de Formación de la Cámara de Comercio de Madrid
    Customer Experience y CRM
    2019 - 2019
  • ESIC: Business & Marketing School
    MBA in Business Administration
    2009 - 2010
  • Universidad de Granada
    Bachelor of Arts in Economics and Business Administration
    2003 - 2008
  • LuxeTalent
    Curso Gestión Stock para el Manager de Retail
    2017 - 2017
  • Universidad Complutense de Madrid
    Curso Personal Shopper, Estilismo y Asesoramiento de Imagen
    2016 - 2016
  • UPF Barcelona School of Management
    Postgraduate studies in Advanced Accountancy.
    2015 - 2015

Community

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