International Key Account Manager

• May 2022 - Present

Jefe Internacional / International Key Account Manager

• Feb 2019 - Dec 2021

Responsible of leading the commercial, marketing and social media strategies, as well as executing export processes for the LATAM accounts. Lead the international business prospects, development and opening of new markets, such as Costa Rica and Amazon-US.Generate growth in the international accounts, reaching an average of 93% of the sales budget in the last 3 years. And increase the participation of the international sales in the company sales from 1% to 5%.In charge of the international division budget and exports suppliers. Show less

Jefe Comercio Exterior / COMEX Specialist

• Dec 2017 - Feb 2019

Responsible of structuring the COMEX area in the company; coordinate and optimize the export process and post-delivery developments.Manage the international accounts (ECU, PAN) and customer service.Improvement of the international logistics expenses- suppliers optimization leading to a decrease of 4% in operational costs and an improvement of delivery times.

Logistics Analyst (North America Inbound Support)

• Sep 2017 - Dec 2017

In charge of communication with the logistics chain operators and the North American team for the monitoring, execution, resolution of news and support of the green coffee international distribution and its export process. In charge of communication with the logistics chain operators and the North American team for the monitoring, execution, resolution of news and support of the green coffee international distribution and its export process.

Analista de comercio exterior y logistica / COMEX and Logistics Analyst

• Aug 2014 - Sep 2017

Responsible of coordinating the export process in Juan Valdez to more than 20 countries, as well as the management of post-delivery logistics developments.Development of the internal customer service by facilitating the integration of the different areas of the company to give solutions to the international sales teams.Provide quality support to the company clients; with highly satisfying results in the last year, such as a superior performance in "order fulfillment", (above the 95%).

Practicante Producción y Logística / Production and Logistics Trainee

• Aug 2013 - Aug 2014

Support to the Coffee Roasting Plant, follow up on orders for production materials and to meet the needs and requirements of the company's internal and external customers. Management of software tools SAP-MM module, for loading material deliveries, inventory reports and costing of monthly production.

Agente del Servicio de atención al cliente - Mercado Norteamericano

• Oct 2012 - Mar 2013

Handling of concerns, delivery of information and resolution of problems of the costumers in the North American market, for the telecommunications company SPRINT. Excellent indicators of customer satisfaction, problem resolution and customer retention. Handling of concerns, delivery of information and resolution of problems of the costumers in the North American market, for the telecommunications company SPRINT. Excellent indicators of customer satisfaction, problem resolution and customer retention.