Human Resources Administrator

• May 2022 - Present

Duty Manager

• Aug 2019 - May 2022

• Motivate the frontline team to achieve maximum delivery of exceptional customer service while also selling additional products.• Achieve incremental sales targets.• Actively planning fleet volumes and labor resources in-line with demand to ensure every revenue opportunity.• Analyze and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels.• Health & Safety.• Financial/Quality Audits• Maximize Customer Service Experience (NPS)• Cost controls.• People Management including recruiting and training management • Recruitment/Staff changes/Leavers Show less

Duty Supervisor

• May 2018 - Jul 2019

• Meet monthly sales targets by upselling value-added services to customers.• Complete all rentals, reservations, and quotations in accordance with Hertz procedures and policies.• Handle all customer queries and complaints in a professional manner.• Ensure all customers receive the WOW experience by offering additional services to meet their needs.• Supervise staff and assist Duty Manager in daily duties.• Supporting achievements of location sales and margin goals.• Ensuring all reports are done correctly to meet the yearly audit. Show less

Executive Administration

• Mar 2017 - Jan 2018

• Inventory management and planning. • Created and implemented a digital marketing plan. • Support logistics, in order to make sure packing list, invoice, certificates were in order for the shipments. • Customer service, social media, Facebook, Instagram and handling ad campaigns. • Support in commercial handling, assisted in sales strategy and meetings with potentail clients. • Managed company website and ensuring all orders placed online were coordinated. • Inventory management and planning. • Created and implemented a digital marketing plan. • Support logistics, in order to make sure packing list, invoice, certificates were in order for the shipments. • Customer service, social media, Facebook, Instagram and handling ad campaigns. • Support in commercial handling, assisted in sales strategy and meetings with potentail clients. • Managed company website and ensuring all orders placed online were coordinated.

Senior Customer Service Agent

• Apr 2013 - Mar 2017

• Dealing with customer enquiries from new and existing reservations. • Dealing with customer complaints and issues in an effective and professional manner. • Helping manage the customer care team in order to ensure all goals and targets are met. • Coordinating with other departments in order to ensure customer needs are met in an efficient manner. • Trained new employees and assisted in managing the customer service team. • Nominated for the 2013/2014 Emirates Airlines customer care top performer of the year. Show less

At your service agent

• Jan 2010 - Apr 2013

• Coordinate various guest services such as room service and concierge services. • Dealt with customer complaints to ensure their requirements are met. • Trained new joiners in the department. • Accomplish targets in the department. • Coordinate various guest services such as room service and concierge services. • Dealt with customer complaints to ensure their requirements are met. • Trained new joiners in the department. • Accomplish targets in the department.

Front Desk

• Aug 2009 - Dec 2009

• Ensured that highest standards of guest and client services were available for hotel guests. • Deputized in managers absense in leading the front desk team. • Supervised and assisted the Management in organization of hotel events and functions. • Attend to hotel guests requests and assigned team members to assist VIP guests. • Involved in managing hotel budgets and financial plans. • Ensured that highest standards of guest and client services were available for hotel guests. • Deputized in managers absense in leading the front desk team. • Supervised and assisted the Management in organization of hotel events and functions. • Attend to hotel guests requests and assigned team members to assist VIP guests. • Involved in managing hotel budgets and financial plans.

Administrative Executive

• Apr 2008 - Mar 2009

• Coordinated with the finance department with relation to financial transactions. • Handled customer’s queries and inquiries. • Handled payment providers and assigned team members to follow up on late payments. • In charge of the company payroll. • Coordinated with the finance department with relation to financial transactions. • Handled customer’s queries and inquiries. • Handled payment providers and assigned team members to follow up on late payments. • In charge of the company payroll.

Administrative Assistant

• May 2006 - May 2006

Internship. Administration, Taking orders for food purchases Internship. Administration, Taking orders for food purchases