Experience

Casa Alberola Alicante, Curio Collection by Hilton

• Spain
• Hospitality
• 1 - 100 Employee

• General Manager

  • Jan 2020 - Present

  - Ensure Quality Brand standards- Elaborate operational procedures (Front desk, Housekeeping, F&B)- Compset study to establish the pricing strategy- Study the pick up to evaluate possible commercial actions to boost bookings both in the hotel and in the restaurant- Events and groups management- Establish the Forecast and Budget for all departments of the hotel and do everything possible to ensure that the final results are above or equal to the budget-Customer complaint management- Carry out the P&L of the company and analyse it to find areas of improvement through cost control.- Implementation of new management systems such as Ideas, Delphi or payment platform programmes- To be the emergency contact for any problem that may occur in the hotel, be it maintenance, labour or with a client-Ensure that each member of the team complies with the brand image created for Casa Alberola Alicante Show less

• Front Desk Manager

  • Jul 2019 - Jan 2020

  I was part of the pre-opening team. I worked with the General Manager to create the operations procedures, the different documents and reports for the control of Housekeeping and front desk department.Once the hotel opened, I am in charge to ensure the quality standards of the brand and I am in charge of the Front Desk department (elaborate the department’s timetable, ensure that all procedures are properly complied with, revenue management, guest assistance, etc.). Since January 2020, I also participate on the decision of the company KPI’s, Budget, Forecast and I have made and update the P&L of the company in order to calculate the real cost of a room sold and the cost control. Show less



DoubleTree by Hilton

• Hospitality
• 100 - 200 Employee

• Recepcionist & Concierge

  • Jul 2017 - Jul 2019

  My mains functions was: Check-in and Check-out, create unique experiences for all guests, control the hotel availability and rates, check over the bookings and answer to the guest comments on the internal review program, help the guests to plan their visits in the city (booking of tours, restaurants, shows, etc.). My mains functions was: Check-in and Check-out, create unique experiences for all guests, control the hotel availability and rates, check over the bookings and answer to the guest comments on the internal review program, help the guests to plan their visits in the city (booking of tours, restaurants, shows, etc.).



Petit Palace Hotelity + Icon Hotels [ Hotelatelier ]

• Spain
• Hospitality
• 200 - 300 Employee

• Front Desk & Reservation Agent

  • Apr 2016 - Jul 2017

  My mains functions was: Check-in and check-out, reservations, create unforgettable experiences for our guests, assisting the Front desk Manager in the daily tasks (groups, month closeout, answer to guest comments, etc). Also I had the role of the Community Manager in an internal social media platform. My mains functions was: Check-in and check-out, reservations, create unforgettable experiences for our guests, assisting the Front desk Manager in the daily tasks (groups, month closeout, answer to guest comments, etc). Also I had the role of the Community Manager in an internal social media platform.



NH Hotel Group

• Spain
• Hospitality
• 1 - 100 Employee

• Channel Coordinator

  • May 2015 - Mar 2016

  Manage all the manuals channels of the NH Hotels in Barcelona Area: - Change Prices in Revenue systems (TMS-CRS, extranets like booking.com, etc.) - Configuration of all cancelations policies in differents channels (Orbitz, Agoda, Last minute, HRS, etc.) - Channels configuration on the system. - Contact with TT.OO for stop and open sales - Study and solve prices disparities - Help the Revenue Managers and Revenue Coordinators Manage all the manuals channels of the NH Hotels in Barcelona Area: - Change Prices in Revenue systems (TMS-CRS, extranets like booking.com, etc.) - Configuration of all cancelations policies in differents channels (Orbitz, Agoda, Last minute, HRS, etc.) - Channels configuration on the system. - Contact with TT.OO for stop and open sales - Study and solve prices disparities - Help the Revenue Managers and Revenue Coordinators



Sofitel Wanda Beijing

• Management Training Front Office, Guest Experience Ambassador

  • Aug 2013 - Aug 2014

  Two month of a cross training in all the hotel departments, two month as Housekeeping Supervisor and eight month at Front Office as Guest Experience Ambassadors. In charge to the VIP Guests: Prepare the arrival (Check the room cleaness, specials amenities…), Check-in in room or in the reception, answer all the questions of the guest, anticipate all theirs needs, continue the contact after the check-out. Resolve all the problems with the foreigner’s guest and be the link with guest and others departments. Show less



Sofitel

• France
• Hospitality
• 700 & Above Employee

• Internship Assistant Housekeeper manager

  • May 2012 - Sep 2012

  Check the rooms, do the inventories once a month, organize the day for the room attendants (priority rooms to be clean, guest specials requests…), check the public areas, make the schedule for the housekeeping department and manage a team (assure the work do by the team, resolve intern conflicts…) Check the rooms, do the inventories once a month, organize the day for the room attendants (priority rooms to be clean, guest specials requests…), check the public areas, make the schedule for the housekeeping department and manage a team (assure the work do by the team, resolve intern conflicts…)



Hotel La Mirande Avignon

• Internship as receptionist and Housekeeper

  • May 2011 - Aug 2011

  Receptionist: Prepare the arrivals of the guests, transfer the reservations made by electronic medias (la mirande web site, the small leading hotels of the world web site, booking.com…) to a paper documents and update the concierge documents (list of restaurants, beauty salons on the city, prices for transportations…) Housekeeper: Clean the rooms and public areas, turndown service and learn how to check a room. Receptionist: Prepare the arrivals of the guests, transfer the reservations made by electronic medias (la mirande web site, the small leading hotels of the world web site, booking.com…) to a paper documents and update the concierge documents (list of restaurants, beauty salons on the city, prices for transportations…) Housekeeper: Clean the rooms and public areas, turndown service and learn how to check a room.



smöoy

• Spain
• Food and Beverage Services
• 1 - 100 Employee

• barman

  • Aug 2010 - Sep 2010

  Sell the Smöoy products, receive the new purchase, prepare the Schedule for the team, and assure the hygiene and cleanness of the shop. Sell the Smöoy products, receive the new purchase, prepare the Schedule for the team, and assure the hygiene and cleanness of the shop.