Experience

Blackstone Studio

• United States
• Software Development
• 1 - 100 Employee

• Board Member

  • Nov 2018 - Present

  My primary focus is to provide strategic guidance to the company in order to drive growth and achieve our long-term goals. This involves participating in crucial decisions about the company's direction, overseeing the company's financial performance and risk management, and ensuring compliance with legal and regulatory requirements.

• Co-Founder

  • Nov 2018 - Present

  As a co-founder of Blackstone, I focus on establishing the company's vision, mission, and values. I work closely with the CEO to set the strategic direction of the company and ensure that all stakeholders are aligned and committed to achieving our goals. Additionally, I play a key role in building and maintaining relationships with customers, vendors, and other key partners to drive growth and success for the business. My passion for innovation and entrepreneurship drives me to constantly seek out new opportunities and challenges, and I am committed to building a culture of excellence and collaboration within the organization. Show less

• Chief Operating Officer

  • Nov 2018 - Present

  My role involves overseeing and optimizing the day-to-day operations of the organization, with the ultimate goal of driving the company's success and growth. To achieve this, I work closely with the heads of Operations, Technology, Revenue, and Finance. I am responsible for setting and executing strategies, identifying and addressing operational inefficiencies, and ensuring optimal resource allocation within the organization. Additionally, I am involved in developing and implementing policies and procedures that ensure legal and regulatory compliance and manage relationships with key stakeholders, including vendors, customers, and employees. Show less



Rivellet

• Market Research

• Founder

  • Jan 2016 - Dec 2018

  Research, Insights, Customer Experience, Consultant. Research, Insights, Customer Experience, Consultant.



Survmetrics

• United States
• Market Research

• Head of Customer Development

  • Jun 2014 - Jan 2017

  Versatile and highly motivated professional dedicated to supply support and customer service. As Head of Customer Development, I am responsible of creating effective communication bridges across all possible platforms and channels, create proper content for the use of the platform besides working on user retention and customer engagement.Main tasks:-Provide support by Live chat, (Olark) email, phone calls, etc.-Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.-Created a Search Engine Optimization (SEO) strategy to gather new customers along with all it’s content, keywords and metadata.-Create, deploy and maintain user documentation including videos, FAQs, and help desk. All documentation was constantly updated based on user experience and feedback. All videos were recorded, edited and uploaded to multiple video platforms for optimal reach.-Sketches / Design landings, pages, functions, etc. (Design general structure, arrangement, text, elements and colors.)-Deployed inbound customer acquisition campaigns through alternate channels (Slideshare, Pinterest, Blogs, Listings, etc.).-Drove sales through different channels (calls, emails, face to face.). Created automatic custom email sales campaigns with tools such as Streak and Yesware for deployment, follow up and monitoring. -Sketch / design custom Enterprise Development UI/UX.-Create, design, deploy and measure email marketing campaigns through Mailchimp.-Created logos, ads, social media and marketing pictures with Photoshop and Corel.-Proactively monitor and analyze user interaction within the platform to create reports suggesting improvements for the product and service.-Analyze high demand user requests, coordinate and report to the Development team for analysis.-Created automated social media (Twitter, Facebook) drip campaigns with Hootsuite. Show less

• Head of Customer Happiness

  • Feb 2014 - Jun 2014

  Responsible for communicating customer technical requirements to the engineering team. Successful in building synergy between management, teams, partners, and clients to support strategic business objectives and enhance overall organizational efficiency.Planner and problem solver with keen negotiation and communication skills, revitalizing and optimizing product support and quality assurance. Customer Relationship Management focus on ensuring customer satisfaction and delivering contributions to the success of the company.Develop customer support strategies including customer philosophies, KPIs, processes and communication flows.Survmetrics.com is a one-year-old and venture-backed startup founded by a group of hustlers passionate about marketing research and technology immersion.Currently, it's serving a community of more than 7000+ marketers in more than 70 countries, including customers such as PayPal, RedHat, BMW and more.Survmetrics is backed and advised by well-known people in the technology, market research and technology industry. We’re proud members of 500 Startups, one of the top technology business accelerators and ventures found in Silicon Valley.For more information visit www.survmetrics.comAs Head of Customer Development, my job involves:- Customer relationships- Customer acquisition techniques- Customer education and content generation- Strategic approach to platform improvement- Customer experience design and innovation Show less



Orange Fab

• France
• Telecommunications
• 1 - 100 Employee

• Fellow | S4

  • Feb 2015 - Jun 2015



500 Global

• United States
• Venture Capital and Private Equity Principals
• 500 - 600 Employee

• Fellow | B9

  • Apr 2014 - Aug 2014



500 LatAm

• Mexico
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Fellow | B3

  • Oct 2013 - Mar 2014



Innventu

• Mexico
• IT Services and IT Consulting

• Customer Support and Project Management

  • Jan 2013 - Jun 2013

  At Innventu, we execute and develop on-demand IT projects for public and private organizations. We also design commercial web applications for specific market niches. For more information: www.innventu.com Activities: - Project Management - Branding and corporate identity - Digital Marketing - Customer Happiness - KPI's At Innventu, we execute and develop on-demand IT projects for public and private organizations. We also design commercial web applications for specific market niches. For more information: www.innventu.com Activities: - Project Management - Branding and corporate identity - Digital Marketing - Customer Happiness - KPI's



SEMARNAT

• Mexico
• Environmental Services
• 700 & Above Employee

• Director of PET (Temporary Employment Program)

  • Jan 2012 - Dec 2012

  • Technical support to the beneficiaries during the execution of the works and actions. • Receiving requests and guidance from them. • Preparation of investment proposals. • Documenting Archive Technical Files. • Development of Financial reports. • Attention to citizen stakeholders in the PET. • Monitor and contribute assessments of works and actions. • Develop and integrate reports. • Conduct capturing works, actions, list of beneficiaries and Physical progress - Financial information systems in the operating rules established in Temporary Employment Program, operational guidelines of the Ministry of Environment and Natural Resources . • Realization of the Public Accounts for the Year 2012. Show less