Esteban Infante Diaz

Customer Engineer Intern at Call Journey
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Contact Information
us****@****om
(386) 825-5501
Location
Melbourne, Victoria, Australia, AU

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Credentials

  • Learning Power BI Desktop
    LinkedIn
    Jul, 2023
    - Sep, 2024
  • Power BI Essential Training
    LinkedIn
    Jul, 2023
    - Sep, 2024
  • SQL Essential Training
    LinkedIn
    Jul, 2023
    - Sep, 2024
  • Google Data Analytics Certificate
    Coursera
    Jan, 2023
    - Sep, 2024
  • Construction Induction Card
    WorkSafe Victoria
    May, 2015
    - Sep, 2024

Experience

  • Call Journey
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Engineer Intern
      • May 2023 - Present

      - Collecting and interrogating speech data from different customers generated via the VoiceAI technology. - Turning this data into meaningful insights to be presented to the customer and different stakeholders in the company. - Providing recommendation to customers based on the results from the data analysis to improve their customer service. - Building dashboards to display the enriched data outputs using different tools like Excel and business intelligence software like PowerBI. - Collecting and interrogating speech data from different customers generated via the VoiceAI technology. - Turning this data into meaningful insights to be presented to the customer and different stakeholders in the company. - Providing recommendation to customers based on the results from the data analysis to improve their customer service. - Building dashboards to display the enriched data outputs using different tools like Excel and business intelligence software like PowerBI.

  • KPMG
    • Brazil
    • Construction
    • KPMG Data Analytics Virtual Internship
      • Feb 2023 - Mar 2023

      This experience helped me gain the following skills: - Assessment of data quality and completeness in preparation for analysis. - Targeting high value customers based on customer demographics and attributes. - Using visualisations to present insights through a Tableau dashboard. This experience helped me gain the following skills: - Assessment of data quality and completeness in preparation for analysis. - Targeting high value customers based on customer demographics and attributes. - Using visualisations to present insights through a Tableau dashboard.

  • CCS
    • Canada
    • Education Administration Programs
    • 1 - 100 Employee
    • Construction Supervisor
      • Mar 2017 - Mar 2023
  • STF Group
    • Colombia
    • Textile Manufacturing
    • 100 - 200 Employee
    • Industrial Engineering Intern
      • Feb 2013 - Jul 2013

Education

  • Deakin University
    Graduate Certificate of Data Analytics, Data Processing
    2021 - 2022
  • Universal Institute of Technology
    Advanced Diploma, Leadership and Management
    2015 - 2018
  • Universidad de San Buenaventura
    Bachelor's degree, Industrial Engineering
    2005 - 2014
  • Universidad de San Buenaventura
    Industrial Plants Management Workshop, Manufacturing Engineering
    2013 - 2013

Community

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