Experience

Gexel Telecom

• Canada
• Telecommunications
• 300 - 400 Employee

• E-commerce agent Zara campaign

  • Sep 2022 - Present

  •Responded professionally to each customer contact with efficiency. •Showed an excellent customer approach and establish a relationship of trust with customers. •Answered questions about products and invoices. •Build customer loyalty and offer effective solutions. •Assisted customer with online shopping experience, missing item, lost order, wrong item, issuing refund and replacement among others •Responded professionally to each customer contact with efficiency. •Showed an excellent customer approach and establish a relationship of trust with customers. •Answered questions about products and invoices. •Build customer loyalty and offer effective solutions. •Assisted customer with online shopping experience, missing item, lost order, wrong item, issuing refund and replacement among others



Bavaria - Colombia

• Colombia
• Food and Beverage Services
• 700 & Above Employee

• Sales Representative

  • Apr 2016 - Apr 2018

  •Created changes that lead to sales growth •Supported client visits, advised and offered support to the diverse clients •Focused on meeting sales goals •Negotiated a wide range of products offered by the union brewery, mainly focusing on Corona, Budweiser and craft beers Achievements •First place in the regional sales Ranking for 5 months •Created changes that lead to sales growth •Supported client visits, advised and offered support to the diverse clients •Focused on meeting sales goals •Negotiated a wide range of products offered by the union brewery, mainly focusing on Corona, Budweiser and craft beers Achievements •First place in the regional sales Ranking for 5 months



Grupo Éxito

• Colombia
• Retail
• 700 & Above Employee

• Sales leader

  • Jun 2014 - Apr 2015

  •Strong understanding of Store Planning including Planograms •Assisted customers in a manner that exceeds customer expectations •Restocked store shelves •Ensured the store was kept clean at all times Achievements •Introduced changes in the planograms process, integrating technological elements (Tablet, Smartphone) making it easier to find the right application and optimizing resources •Strong understanding of Store Planning including Planograms •Assisted customers in a manner that exceeds customer expectations •Restocked store shelves •Ensured the store was kept clean at all times Achievements •Introduced changes in the planograms process, integrating technological elements (Tablet, Smartphone) making it easier to find the right application and optimizing resources



Universidad de Medellin

• Education Management
• 300 - 400 Employee

• Event Planner

  • Jun 2011 - Aug 2012

  •Directed the planning and execution of corporate events (including meetings, fundraisers, cultural fairs, seminaries) for a prestigious roster of corporate clients •Served as primary contact for all vendors •Supervised a team in a fast-paced environment Achievements •Directed the planning and execution of “International seminary of mathematics 2011,2012” Total Visitors 2500 •Directed the planning and execution of corporate events (including meetings, fundraisers, cultural fairs, seminaries) for a prestigious roster of corporate clients •Served as primary contact for all vendors •Supervised a team in a fast-paced environment Achievements •Directed the planning and execution of “International seminary of mathematics 2011,2012” Total Visitors 2500