Experience

QCL Solicitors

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Litigation Paralegal

  • Oct 2022 - Present

  Key Responsibilities • Analysing the DSAR from clients and reading the Barristers opinions on their cases to draft Letters of claims. • Drafting legal documents for several cases. • Utilised a board range of research tools, including online databases, such as SENTRY Online, LEAP, and Piepdrive. Key Responsibilities • Analysing the DSAR from clients and reading the Barristers opinions on their cases to draft Letters of claims. • Drafting legal documents for several cases. • Utilised a board range of research tools, including online databases, such as SENTRY Online, LEAP, and Piepdrive.



Bosch Australia & New Zealand

• Australia
• Industrial Machinery Manufacturing
• 300 - 400 Employee

• Logistic Planning and Fulfilment Officer

  • Oct 2019 - Dec 2021

  • Processing customer orders, checking the document details, querying any missing information with customers, and updating the records in the CRM system. • Developed excellent relationships with senior stakeholders. • Prioritizing customer enquiries and orders by urgency, in line with company expected response times and managing my own workload • Supported the roll out of new SAP and Salesforce CRM systems as part of a wider project. My role involved testing the new functionality in parallel between SAP and the legacy system (Accrivia) and carrying out user acceptance testing for Salesforce. I identified errors in the systems and their data, which required excellent attention to detail. I documented issues in reports and communicated these to the project team, working with them to resolve the issues. • Trained and supported new members of the team. I was responsible for training new members of the team and providing ongoing support to them. I designed an induction pack with detailed work instructions which documented the team processes, how to use the CRM and product systems and how to respond to customers on the phone, how to handle common issues and the escalation process. This ensured all members of the team were successful in their roles and we all worked well together as a team. • Providing training on the new Salesforce System. I trained my co-workers, including senior managers, on the new processes being implemented via meetings, phone calls and emails. • Managing inbound phone enquiries from customers on a daily basis, providing excellent customer service, redirecting queries to respective departments, providing ETAs and invoice updates, resolving complaints and handling difficult customers. • Following processes and documented procedures according to the type of client and the specific purchase order. I also contributed to improving team processes by suggesting improvements and identifying issues. Show less



Kids Under Cover

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Data Entry Operator

  • Jul 2019 - Oct 2019

  Key Responsibilities • Obtaining missing information for incomplete records in Salesforce CRM through a process of checking physical files, scanned documents, other databases (SurveyMonkey), and previous backups in Excel format, to identify the missing information and then enter the data correctly into the CRM system. • Entering invoices data into database software and checking to ensure the accuracy of the data that has been inputted. • Identifying, verifying, and merging duplicate records. • Identifying potential data issues. Show less



Brotherhood of St Laurence

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Data Entry Operator

  • Jun 2019 - Jul 2019

  Processing invoices for a charity Key Responsibilities • Checking validity of invoice claims • Looking up clients in the database (CITRIX) • Updating records • Quality assurance of data to avoid errors Processing invoices for a charity Key Responsibilities • Checking validity of invoice claims • Looking up clients in the database (CITRIX) • Updating records • Quality assurance of data to avoid errors



Gestionart. Law Firm.

• Paralegal

  • Jan 2017 - Aug 2017

  Key Responsibilities• Main Lawyer for approximately 300 lawsuits per year, managing several at one time.• Worked on a range of labour and civil cases.• Maintaining files and records in relation to legal proceedings.• Dealing with clients’ legal enquires, negotiating with opposing counsel and dealing with members of the Court.• Managing clients including important insurances companies and small businesses.• Responsible for a team of three legal assistants.

• Legal Assistant

  • Feb 2014 - Jan 2017

  Key Responsibilities• Drafting legal documents and letters as a daily task with important deadlines.• Filing large volumes of paper legal documents, organizing and ordering files systematically and typing the information in the office database.• Making a weekly report of the legal status of each case.• Answering E-mails and phone calls regarding the law firm.• Research of legal precedents and legal doctrine for important cases.

• Administrative Assistant

  • Feb 2013 - Feb 2014

  Key Responsibilities• Handling more than 200 debt recovery claims per month for a very important client.• Maintaining the client database, updating customer records and claims. Recording case status and communications with clients.• Receiving phone calls and negotiating each case.• Presenting monthly reports of the results to show the percentage of cases recovered, non-contact and active negotiations.



University of Buenos Aires

• Argentina
• Higher Education
• 700 & Above Employee

• Trainee Lawyer

  • Jun 2016 - Jul 2017

  3 days a week. Project between the Universidad de Buenos Aires and the government of Buenos Aires providing free legal advice and full legal support for free to people who needed it most. Key responsibilities • Undertaking eligibility and needs assessment for prospective clients. • Drafting legal documents and letters for cases. • Acting as a lawyer, taking on cases from start through to completion under the supervision of a qualified lawyer. 3 days a week. Project between the Universidad de Buenos Aires and the government of Buenos Aires providing free legal advice and full legal support for free to people who needed it most. Key responsibilities • Undertaking eligibility and needs assessment for prospective clients. • Drafting legal documents and letters for cases. • Acting as a lawyer, taking on cases from start through to completion under the supervision of a qualified lawyer.



Freelance

• Buenos Aires Province, Argentina

• Volunteer

  • May 2016 - May 2017

  Volunteering on the weekends with a not-for-profit organisation providing free legal advice to people living in the favelas (slums). Key Responsibilities • Providing legal information to people who lived in the favela. • Providing referrals to legal and non-legal services. • Providing information and education about available support services. Volunteering on the weekends with a not-for-profit organisation providing free legal advice to people living in the favelas (slums). Key Responsibilities • Providing legal information to people who lived in the favela. • Providing referrals to legal and non-legal services. • Providing information and education about available support services.



Escribania Baraldo

• Buenos Aires Province, Argentina

• Notary Assistant

  • Jul 2011 - Dec 2012

  Legal office authorising legal powers, wills and certifying signatures and photocopies. Key Responsibilities • Drafting legal powers, legally certifying of copies and signatures. • General office administration, such as making copies, answering the phone, writing emails, greeting clients and organising the notary agenda for the week. • Filling large volumes of paper legal documents and notary books. Legal office authorising legal powers, wills and certifying signatures and photocopies. Key Responsibilities • Drafting legal powers, legally certifying of copies and signatures. • General office administration, such as making copies, answering the phone, writing emails, greeting clients and organising the notary agenda for the week. • Filling large volumes of paper legal documents and notary books.



Martinez Grijalba & Nosti. Law Firm

• Buenos Aires Province, Argentina

• Legal Assistant

  • Jan 2010 - Nov 2010

  Legal firm specialising in commercial and business law. Key Responsibilities • Drafting legal documents and letters for more than 50 legal commercial cases per month. • General office administration. • Processing the legal cases in the database and presenting weekly reports. • Filing large volumes of legal papers. Legal firm specialising in commercial and business law. Key Responsibilities • Drafting legal documents and letters for more than 50 legal commercial cases per month. • General office administration. • Processing the legal cases in the database and presenting weekly reports. • Filing large volumes of legal papers.



Delegacion Metropolitana. Health Insurance.

• Buenos Aires Province, Argentina

• Contract Analyst

  • Sep 2009 - Jan 2010

  Key Responsibilities • Working with a team of 10 in a 3-month project drafting legal contracts between the insurance company and their hospitals and medical clinics. • Maintaining records within the database. • Paper filling. Key Responsibilities • Working with a team of 10 in a 3-month project drafting legal contracts between the insurance company and their hospitals and medical clinics. • Maintaining records within the database. • Paper filling.



RECSA Argentina

• Argentina
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Call Center Operator

  • Oct 2007 - Apr 2009

  Key Responsibilities • Calling bank customers and taking payments over the phone. • Receiving phone calls from various departments to solve queries. • Updating each contact in the database with the payment plan and call details. Key Responsibilities • Calling bank customers and taking payments over the phone. • Receiving phone calls from various departments to solve queries. • Updating each contact in the database with the payment plan and call details.