Experience

Team Tech Solutions

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Support Specialist

  • Feb 2022 - Present

  Miami, Florida, United States - Diagnose, troubleshoot, and resolve a wide range of software, hardware, and network issues - Provide first-tier technical support for over 5,000 diverse users nationwide via ticketing system, email, or phone - Prioritize and escalate issues when required - Install, configure, and modify hardware and software to ensure optimal performance - Account creation and management through Active Directory and Azure - Certain admin duties on Sharepoint sites and Exchange



Chase

• United States
• Financial Services
• 700 & Above Employee

• Associate Banker

  • May 2020 - Feb 2022

  Miami, Florida, United States - Engaged clients with a friendly demeanor and assisted them with typical banking transactions all while identifying areas of needs in which I could provide a solution - Ensured banking transactions were done properly and efficiently - Build customer relationships to connect them with team members that could help them with their financial needs - Influenced, educated, and connected customers to technology - Proactively collaborated with others to help customer