Experience

Centrecom

• Malta
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Junior Workforce Coordinator

  • Feb 2023 - Present



AtoZ Electronics

• Malta
• Retail
• 1 - 100 Employee

• Marketing Assistant

  • Feb 2022 - Mar 2023

  Reserve and prepare online items requested to be sensent and delivered to the client.- Phone and Email customer care.- Receiving, reviewing, inventory and stock stores with new products.- Schedule logistics and delivery plan daily.- Storage Assistant. Reserve and prepare online items requested to be sensent and delivered to the client.- Phone and Email customer care.- Receiving, reviewing, inventory and stock stores with new products.- Schedule logistics and delivery plan daily.- Storage Assistant.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Scheduler

  • Mar 2020 - Nov 2021

  - Schedule and offline activities Forecasting and optimization.- Provide Real Time Assistants Training.- Forecasting, Capacity Planning, Scheduling, ramping. - Review and compare metric, staffing and model assumptions used to plan the business by highlighting operational risks and assisting in the development of corrective action plans. - Develop Callouts and action plans to improve operational outstanding results - Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin and Revenue.- Ops Deliverables and reporting. - Forecasting, PH Control and Scheduling Show less

• Real Time Analyst

  • Jul 2019 - Mar 2020

  - Develop Callouts and action plans to improve operational outstanding results - Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin and Revenue.- Ops Deliverables and reporting. - Forecasting, PH Control and Scheduling



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Associate Intraday WFM

  • Apr 2016 - Jun 2019

  - Forecasting, Capacity Planning, Scheduling, ramping. Ops Deliverables and reporting. - Proactively maintain and deliver the required service levels whilst maximizing productivity in the team to ensure the desired operational margin and Revenue. - Review and compare metric, staffing and model assumptions used to plan the business by highlighting operational risks and assisting in the development of corrective action plans. - Follow up on financial metrics, identify gaps and generate action plans to improve productivity and maximize billing Yield. - Develop action plans to drive operations to meet the client value targets related and non-related to Workforce Management. - Develop Callouts and action plans to improve operational outstanding results - Lead and guide the workforce area to results, action plans and results proactively Show less



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Intraday Coordinator WFM

  • Jun 2015 - Apr 2016

• Sales Associate

  • Sep 2014 - Jun 2015



Jazzplat Colombia S.A.S.

• Colombia
• Telecommunications
• 200 - 300 Employee

• Analista de Planificación WFM

  • Jun 2013 - Jun 2014