Essam Azizieh

ERP System Admin at Al Zafer Investment Company
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Amman, Jordan, JO
Languages
  • English Professional working proficiency
  • Arabic Full professional proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Live chat for Business websites & Keyboarding Techniques.
    UniHouse
    Aug, 2016
    - Sep, 2024
  • English
    British Council
    May, 2016
    - Sep, 2024
  • Phone Etiquette & handing Angry Customer
    PePro Consultancy
    Sep, 2014
    - Sep, 2024
  • Positive Thinking
    PePro Consultancy
    Jun, 2014
    - Sep, 2024
  • CCNA
    Cisco
    Nov, 2019
    - Sep, 2024

Experience

  • Al Zafer Investment Company
    • Jordan
    • Investment Management
    • 1 - 100 Employee
    • ERP System Admin
      • May 2023 - Present
  • Foodics
    • Saudi Arabia
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Professional Services Specialist
      • Nov 2022 - Aug 2023
  • REVTON
    • United Arab Emirates
    • Internet Marketplace Platforms
    • 1 - 100 Employee
    • Contact Center Team Leader
      • Jan 2019 - Aug 2023

      Leading the call center staff and collaborating on the creation of the operation rules and managing client account. Leading the call center staff and collaborating on the creation of the operation rules and managing client account.

  • Zain Jordan
    • Jordan
    • Telecommunications
    • 700 & Above Employee
    • Helpdesk Technician
      • Jan 2017 - Jul 2018

      Handle all kinds of enterprise tickets related to internet services ( ETTH, FTTH, Microwave, Hosting, 4G ) Conduct visits to customer location.

    • Interaction Guide ( Quality assurance for call centre agents )
      • Feb 2016 - Mar 2017

      -Evaluate advisers to meet quality targets.-Escalate & validate quality and knowledge complaints.-Support in creating monthly knowledge assessment.

    • ISP Technical Support
      • Dec 2013 - Mar 2016

      - Handle all customers inquiries and complaints for Zain internet services through inbound calls and online chats in a professional way.-Troubleshoot internet issues such as disconnection, no connection and slow speed

Education

  • Applied Science Private University
    Bachelor's degree, Computer Science
    2009 - 2013

Community

You need to have a working account to view this content. Click here to join now