Experience

Al Jamila Hospital | Dr. Hossam Abol Atta

• Egypt
• Hospitals and Health Care
• 1 - 100 Employee

• Accountant

  • Jul 2022 - Present

  Submitting of invoices on the electronic invoices and receipts system.Daily follow up of the received electronic invoices.Prepare monthly VAT returns.Prepare form No.41 regarding withholding tax to be delivered and paid on time. Organize and update the hospital’s tax database.Maintain all staff and patient files in the hospital's database. Identifying and resolving problems and inaccuracies in data entries.

• Call Center Specialist

  • May 2020 - Jul 2022

  Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls when needed.Explain benefits and advantages of our medical services to clients.Follow communication scripts and use knowledge of the Al-Jamila Hospital’s services to go off-script when necessary.Build positive relationships and embrace Al-Jamila Hospital by going above and beyond with customer service, ensuring all questions, cancellations and confirmations are addressed appropriately.Report any problems to their superior immediately to avoid service interruption.Create and maintain case management records of daily problems and remedial actions taken in a call center database.Reply to comments on posts, moderate discussions and respond to direct messagesDraft replies to messages and comments for other communication channels when required.Align a smooth communication channel with different co-workers to resolve clients problems and requests in a highly professional manner. Show less


Banque Misr
• Egypt
• Banking
• 700 & Above Employee
• Internship Trainee

  • Jul 2021 - Aug 2021

CIB Egypt
• Banking
• 700 & Above Employee
• Virtual internship

  • Jul 2021 - Jul 2021